Stacey Harrold
Newcastle
Summary
Results-oriented professional with a proven track record in overseeing daily operations and delivering exceptional customer service. Expertise in managing staff schedules, resolving conflicts, and maintaining high efficiency standards in fast-paced environments. Strong leadership and problem-solving abilities, complemented by a commitment to cleanliness, organization, and safety across various settings. Recognized for effective team collaboration, reliability, and adaptability to changing needs, with specialized skills in deep cleaning, inventory management, and customer service aimed at achieving outstanding results.
Overview
7
7
years of professional experience
Work History
Housekeeper
Newcastle Executive Apartments. Lake Macquarie Site
09.2024 - Current
- Oversaw inventory management, optimizing stock levels of cleaning supplies and equipment usage.
- Manage daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Collaborate with management to create efficient scheduling systems aligned with occupancy rates.
- Mentor junior staff, fostering a culture of teamwork and continuous improvement within the department.
- Coordinate special cleaning projects such as deep cleaning or event preparation tasks to maintain the Apartments pristine appearance at all times.
- Provide exceptional customer service support for clients with specific needs or requests.
Duty Manager
Coles Supermarkets
03.2022 - 08.2024
- Led day-to-day store operations, ensuring smooth functioning across all departments.
- Managed load breakdown, ensuring fast stock replenishment for fulfillment.
- Supervised store tidiness and presentation, ensuring that aisles were clean, organized, and visually appealing.
- Conducted regular store walk-throughs to maintain high standards of presentation and ensure that promotional displays were accurate and appealing.
- Supported staff with problem-solving, resolving issues promptly to maintain store flow.
- Managed safe food handling practices across all departments to ensure compliance with health regulations.
- Managed rostering and scheduling, ensuring adequate shift coverage to maintain store operations.
Online Department Assistant Manager
Coles Supermarkets
11.2021 - 05.2022
- Assisted in managing the online shopping department, with a focus on order accuracy and fulfillment speed.
- Supervised and trained team members, ensuring high performance and timely order picking.
- Achieved a high online pick rate of 170 items per hour, emphasizing accuracy and customer satisfaction.
- Managed stock levels and coordinated load breakdown for seamless fulfillment operations.
- Handled vehicle logistics and delivery scheduling, ensuring timely and efficient service.
Online Shift Supervisor/Shopper
Coles Supermarkets
08.2018 - 05.2022
- Led shift operations, ensuring fast and accurate order fulfillment.
- Monitored team performance, optimizing pick rates and prioritizing fulfillment accuracy.
- Managed stock replenishment and load breakdown to maintain efficient operations.
- Enforced safe food handling practices, ensuring compliance with industry standards.
- Provided feedback to team members to improve productivity and operational efficiency.
- Consistently maintained a high pick rate of 170 items per hour while ensuring order accuracy.
- Prioritized customer satisfaction by selecting items in line with customer preferences.
- Followed safe food handling procedures for perishable items to maintain quality.
Education
Diploma - Music Business
TAFE NSW
NSW10-2019
Diploma - Community Services
TAFE NSW
NSW01-2022
Skills
- Leadership excellence
- Logistics management
- Load distribution and inventory oversight
- Food safety protocols
- Shift scheduling and management
- Strong customer service skills
- Strong organizational skills
- Problem-solving and conflict resolution
- Teamwork
- Specialist in intensive cleaning
- Excellent oral and written communication
- Customer service expertise
- Exceptional communicator
- Quality assurance controls
- Detail-oriented
- Safety protocols
Timeline
Housekeeper
Newcastle Executive Apartments. Lake Macquarie Site
09.2024 - Current
Duty Manager
Coles Supermarkets
03.2022 - 08.2024
Online Department Assistant Manager
Coles Supermarkets
11.2021 - 05.2022
Online Shift Supervisor/Shopper
Coles Supermarkets
08.2018 - 05.2022
Diploma - Music Business
TAFE NSW
Diploma - Community Services
TAFE NSW
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