Stacey Jamieson
Summary
Actively pursuing an office administration role within a secure company which offers job stability. I have a previous demonstrated history in performing a number of administration roles. I am a strong planner and problem solver who readily adapts to change and is able to work independently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Ipswich City Council
01.2023 - Current
- Handling high volume of inbound calls
- Perform daily administrative duties
- Provide high level of customer service whilst navigating multiple platforms and systems
- Handle customer enquiries with empathy and care
- Ensure enquiries are resolved in accordance with guidelines, policies, business rules, service standards and procedures
- Manage commercial waste accounts and invoice payments
- Assisted with face to face customer service in concierge with apositive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Customer Service and Support Officer
Australian Passport Office
09.2022 - 01.2023
- Conduct Passport interviews for new, renewal and replacement travel documents for urgent and compassionate grounds
- Prepare evidence documents and attachments for travel document applications
- Management and distribution of high volume of email and correspondence
- High speed and accurate data entry, document preparation and personalisation
- Perform customer service, notarial duties, personalisation support and phone enquiries
- Undertake quality assurance checks of travel documents and applications
- Assisting in the daily setup and running of the pop-up shop which is used for despatching travel documents and assisting with general enquiries for applicants
Customer Service Specialist
Probe Group
08.2022 - 09.2022
- ATO representative
- Tax inquiries – Individuals
- High volume inbound calls
- Accessing sensitive client information
- Complying with government legislation
Customer Experience Officer
Tafe Qld
06.2022 - 08.2022
- Face to face enrolments into individual subjects and courses for new and continuing students
- Eligibility government funding assessments for students
- Assisting and providing information on courses
- Database maintenance
- Student fees management including establishment of payment plans
Waitress/Front of House
Springlake Hotel
08.2019 - 03.2020
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Personal Assistant
Mikari Electrical
03.2018 - 08.2019
- Handled all incoming calls and enquiries from wholesalers and customers
- Diary management and booking in new jobs for company director
- Management of travel co-ordination
- Management of employee qualification and development database
- Management of all work orders and invoicing
- Preparation of tools and equipment checklists needed for each job
- Management of timesheets for all jobs
Student
Veets Vegan Cooking School
03.2017 - 03.2018
- Student Studying
Floor Attendant
Ze Pickle Sydney
09.2015 - 03.2017
- Preparation of cocktails in a fast paced environment
- Serving of alcoholic beverages such as beer, wine and spirits
- Restocking bar and full bar prep for the next day
- Managing levels of wine and spirits and re ordering weekly
- Completing openings and full closes of the bar and floor
- Taking orders from customers and running food and drinks
- Preparation of rosters for casual staff
Receptionist/Administration Assistant
Bank of Queensland
09.2013 - 09.2015
- Provided a high level of customer service and respond to client, broker, and branch staff enquiries relating to loan contracts
- Maintained strict confidentiality of customers
- Calculated and provided payout quotes in line with departmental guidelines
- Generated and issued loan statements and amortisation schedules
- Investigated and managed any complicated customer queries including liaising with internal staff in order to reach a resolution, while remaining a point of contact for the client
- Provided suggestions & recommendations for improvements of internal processes
- Reviewed and authorised refund requests
- Assisted with training new staff
- Supporting existing staff with difficult queries
Administration Assistant
Pre Start Safety & Training
07.2012 - 09.2013
- Preparation of course materials for training facilitators and participants
- Assisted with catering for courses
- Distribution of incoming calls, enquiries and correspondence
- Prepared agendas and minutes for all monthly meetings
- Course planning and daily calendar management
- Management of student records for all training courses
- Maintenance of records and archives in relation to training records
- Maintenance of PreStart Website and social media sites
- Reviewed Government Tenders for suitability
- Management of Travel co-ordination for PreStart Employees and Directors
- Assist with advertising (TV, radio, Digital)
- Management of employee qualification and development database
Merchandising Coordinator
City Beach Australia
09.2011 - 07.2012
- Assisted retail manager with customer service, inventory and promotions
- Managed stock flow
- Managed Supply and promotion of products
- Communicated with vendors regarding delivery times
- Developed positive relationships with vendors and clients
Production and Admin Coordinator
Dirty Chook Advertising
07.2010 - 09.2011
- Provided ongoing administration support
- Liaised with stakeholders across multiple departments
- Distributed incoming calls, enquiries and correspondence
- Maintained records
- Diary and Calendar Management
Skills
- Customer Service
- Administration Support
- Training Staff
- MS Word
- MS Outlook
- Stock Management
- Process Improvement
Certification
- Certificate III in Retail Operations
- Vegan Chef Training Programme
References
Available on Request
Timeline
Customer Service Officer
Ipswich City Council
01.2023 - Current
Customer Service and Support Officer
Australian Passport Office
09.2022 - 01.2023
Customer Service Specialist
Probe Group
08.2022 - 09.2022
Customer Experience Officer
Tafe Qld
06.2022 - 08.2022
Waitress/Front of House
Springlake Hotel
08.2019 - 03.2020
Personal Assistant
Mikari Electrical
03.2018 - 08.2019
Student
Veets Vegan Cooking School
03.2017 - 03.2018
Floor Attendant
Ze Pickle Sydney
09.2015 - 03.2017
Receptionist/Administration Assistant
Bank of Queensland
09.2013 - 09.2015
Administration Assistant
Pre Start Safety & Training
07.2012 - 09.2013
Merchandising Coordinator
City Beach Australia
09.2011 - 07.2012
Production and Admin Coordinator
Dirty Chook Advertising
07.2010 - 09.2011
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