Stacey Jetta
Bunbury,WA
Summary
Dynamic hospitality professional with experience at Bunbury Entertainment Center, excelling in event preparation and customer service. Proven ability to enhance guest satisfaction through effective decision-making and meticulous cleaning and sanitizing practices. Recognized for maintaining operational flow and fostering team collaboration to achieve exceptional service standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Hospitality Worker
Bunbury Entertainment center
Bunbury , W.A
09.2023 - 09.2025
- Assisted customers with inquiries and provided information about services offered.
- Maintained cleanliness and organization of dining and entertainment areas.
- Collaborated with team members to ensure efficient service during peak times.
- Handled cash transactions and processed payments accurately at the register.
- Supported event setup by arranging furniture and decorations as needed.
- Addressed customer complaints promptly to enhance guest satisfaction experiences.
- Monitored inventory levels and restocked supplies to maintain operational flow.
- Served food and drinks to customers in a timely manner.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Handled alcohol service for guests over age of 21.
- Monitored inventory levels for all items used in the hospitality area.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Organized special events such as banquets or corporate functions according to guest specifications.
- Operated cash registers accurately and efficiently during peak hours of business.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Cleaner
Harvey beef
Harvey, W.A
09.2007 - 09.2008
- Disinfected surfaces and equipment to prevent contamination in processing facilities.
- Operated cleaning machines and tools for efficient sanitation of workspaces.
- Followed safety protocols while handling cleaning chemicals and materials.
- Assisted team members with waste disposal and recycling processes.
- Prepared cleaning supplies and equipment for daily operations in the facility.
- Reported maintenance issues to supervisors for timely resolution of problems.
- Collaborated with colleagues to ensure a clean and organized work environment.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Followed company uniform, performance and security policies with every job.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
Newton Moore Senior Highschool
Bunbury, W.ASkills
- Supply restocking
- Food preparation
- Event preparation
- Cleaning and sanitizing
- Prep work
- Decision-making
- Room charges
- Room service
- Team building
References
References available upon request.
Timeline
Hospitality Worker
Bunbury Entertainment center
09.2023 - 09.2025
Cleaner
Harvey beef
09.2007 - 09.2008
Newton Moore Senior Highschool