Summary
Overview
Work History
Skills
References
Timeline
Generic

Stacey Kane

Albion Park Rail,NSW

Summary

With experience in customer service, administration, invoicing, and data entry, I excel in fast-paced environments that require multitasking. My commitment to professionalism and courtesy guarantees consistent delivery of exceptional service. A quick learner with a strong desire for personal growth, I constantly seek opportunities to expand my knowledge and skills. Recognized for my hardworking nature and self-motivation, I thrive at working independently to achieve goals and surpass expectations.

Overview

15
15
years of professional experience

Work History

Office Administration

Reece Onsite
11.2021 - Current
  • Collaborated with Volume Home Builders
  • Increased efficiency and accuracy in Purchase Order data entry/revisions
  • Quotes
  • Provided exceptional customer service through direct communication channels
  • Processed delivery requests efficiently and accurately
  • Maintained effective communication with the warehouse regarding delivery coordination.
  • Effectively organised and supervised delivery operations to maximize efficiency in customer service.
  • Enhanced problem-solving skills for effectively resolving and sorting complex issues.
  • Managed lodging service requests efficiently
  • Coordinated and uploaded pricing information onto master spreadsheet as Senior Pricing Coordinator
  • Established strong relationships with suppliers to ensure competitive pricing.
  • Maintained accurate credit/account balance.

Assistant Store Manager/Service Specialist

Optus
08.2019 - 06.2021
  • Demonstrated strong customer service skills while collaborating with colleagues
  • Managed cash and EFTPOS transactions while ensuring accurate balancing and end of day reconciliation.
  • Enhanced understanding of various products and their features
  • Ensured successful management of personal and store KPIs.
  • Executed accurate and efficient stocktake procedures while maintaining inventory accuracy.
  • Developed and executed effective visual merchandising strategies.
  • Consistently demonstrated strong organisational skills and attention to detail in performing various administrative tasks.
  • Collaborated with various departments to ensure timely resolutions for customers
  • Increased overall customer satisfaction levels by utilizing feedback to improve services.
  • Implemented budget management strategies successfully
  • Enhanced recruitment and training processes
  • Streamlined scheduling to enhance productivity and minimize expenses
  • Ensured accurate and timely generation of invoices.
  • Resolved complex customer issues


Store Manager

House Corporate
01.2016 - 08.2019
  • Fostered positive relationships with both customers and team members
  • Managed cash and EFTPOS transactions while ensuring accurate balancing and end of day reconciliation.
  • Implemented effective strategies to enhance product knowledge, management, and training abilities.
  • Managed customer requests for orders, warranty claims, and repairs to ensure timely resolution and satisfaction.
  • Effectively handled the monitoring and improvement of personal, staff, and store KPIs.
  • Executed periodic stocktakes to ensure accurate inventory levels
  • Implemented effective stock management strategies to optimize inventory levels
  • Ensured accurate and timely generation of invoices.
  • Developed and executed effective visual merchandising strategies.
  • Optimized rostering process resulting in increased efficiency and reduced costs
  • Managed the recruitment and training of new team members.

Sales Assistant/Claims Specialist

Fantastic Furniture
05.2014 - 01.2016
  • Fostered positive relationships with both customers and team members
  • Managed cash and EFTPOS transactions while ensuring accurate balancing and end of day reconciliation.
  • Demonstrated proficiency in product knowledge and management
  • Consistently provided exceptional follow-up support to customers, addressing any concerns or inquiries promptly
  • Achieved budget goals
  • Managed and resolved warranty claims and repairs efficiently.

Store Manager

King of Knives
09.2009 - 09.2013
  • Ensured client satisfaction through excellent customer service
  • Enhanced efficiency of stock management through optimized order processing
  • Demonstrated proficiency in product knowledge and management.
  • Ensured efficient management of staff
  • Fostered positive relationships with both customers and team members
  • Implemented budget management strategies successfully
  • Enhanced recruitment and training processes
  • Streamlined scheduling to enhance productivity and minimize expenses
  • Conducted regular stocktake to ensure accurate inventory records.

Skills

  • Decision Making
  • Customer Relations
  • Administrative Management
  • Staff Scheduling
  • Performance Assessment
  • Training Management
  • Customer Service Management
  • Attention to detail
  • Team Leadership
  • Employee Motivation
  • Verbal and Written Communication
  • Recruitment and Hiring

References

Jade Merheb - Account Specialist 

jade.merheb@reece.com.au - 0448 189 154


Colleen Dawson - Customer Service Team Leader

colleen.dawson@reece.com.au - 0402 231 642

Timeline

Office Administration

Reece Onsite
11.2021 - Current

Assistant Store Manager/Service Specialist

Optus
08.2019 - 06.2021

Store Manager

House Corporate
01.2016 - 08.2019

Sales Assistant/Claims Specialist

Fantastic Furniture
05.2014 - 01.2016

Store Manager

King of Knives
09.2009 - 09.2013

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Stacey Kane