Summary
Overview
Work History
Education
Skills
Education And Certificates
Licenses Held
Personal Information
References
Timeline
Generic

Stacey Laker

Wallan,VIC

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

Coles Collect
02.2018 - Current
  • Organising stock to be collected from suppliers and taken to the Coles Distribution centres
  • Maintaining supplier and carrier relationships, booking trucks into the Coles Distribution centre, Accounts Investigation, Payments to suppliers, Charging carriers, investigating rejected stock and organising redelivery/Returns, managing a team of 8 team members and training them.

Team Support

Coles Supply Chain
11.2017 - 02.2018
  • Acting as the point of contact between the Seven Heads of Supply Chain and internal or external colleagues, organising meetings and booking meeting rooms, Handling correspondence directed to managers, Making travel arrangements and detailed travel itineraries, Taking dictation and minutes and writing them up subsequently, Producing reports and presentations, Maintaining the current filing and database system, and looking for ways to improve current systems

Customer Care Lead

Coles
09.2016 - 11.2017
  • Ensuring a high level of customer service is delivered to all customers through the call centre
  • My major duties currently include; Manage Coles relationship with Salmat call centre, Assisting and communicating with the team with issues/ errors, assisting with escalations when needed, reporting all information to the appropriate team, Conduct and Review Quality Assessments, Training all new team members

Customer Care Consultant

Coles
09.2015 - 01.2016
  • Provide a high level of customer service, in a timely, courteous and efficient manner to all Customer queries
  • Aim to resolve customer concerns at first point of contact
  • Log all customer contacts into database for purposes of escalation, recording issues and Reporting back to the business
  • Share knowledge, seek to learn and address concerns with a sense of urgency
  • Following up internally and externally to the business for the customer

Sales Assistant, Acting Store Manager

Liquorland
12.2014 - 09.2015
  • I temporarily transferred employment through the Coles Group to LiquorLand and am now looking to expand my working experience
  • My major duties currently include; stock ordering, managing a team of approximately 4 at each store, invoicing and other miscellaneous financial accounting, rostering, customer service and general merchandising.

Merchandise Manager, Acting Store Manager, Customer Service Manager, Senior Sales Assistant

First Choice Liquor
10.2010 - 12.2014
  • I was with First Choice Liquor for four years, developing through roles and succeeding each step of the way
  • Whilst achieving Sales Star Awards and being recognised for outstanding performance, I was able to learn and progress quickly into my current role
  • The Merchandise Manager’s role was to create an appealing and inspiring shopping environment through outstanding merchandising and presentation
  • The role was responsible for managing promotional offers and store inventory to an optimal level, maximising store performance
  • Major duties included; team management, leadership, inventory replenishment, receipting and invoicing, warehouse administration, customer service, money handling, Rostering, Payroll

Reception Admin

EMAIL ARCHITECHTURAL VENTILATION
01.2009 - 01.2010
  • I was employed as a general receptionist and was initially tasked with meeting and greeting clients and welcoming them to the company for their appointments with our Sales Specialists
  • Learning quickly – I was also able to assist the team with general accounts payable processing through MYOB
  • Major duties included; general reception, calendar administration, client welcomes, MYOB Accounts Payable

Child Care Worker

EARLY LEARNING CIRCLES
01.2007 - 01.2009
  • Working with kids can be challenging, but extremely rewarding
  • Constantly being active is a must
  • We would create education plans daily and weekly to assess how best to energise, motivate and inspire them
  • Major duties included; working with children 0-6 years, health, safety and cleanliness, education planning, organising routines, working with children with special needs I also started my cert 3 in child services.

Education

High School Diploma -

Belmont City College
Belmont, WA
2007

Skills

  • I am an energetic and enthusiastic employee who thrives on leading and participating in team success I can constantly be relied upon as punctual and courteous and enjoy working in a positive environment A quick learner and able to adapt are skills that make me a valuable addition to any team
  • Risk Management
  • Logistics Coordination
  • Operations Management
  • Team Training
  • Warehouse Operations
  • Logistics Oversight
  • Employee Development
  • Budget Administration
  • Safety Oversight
  • Staff Supervision
  • Customer Relations

Education And Certificates

  • Senior First Aid
  • Responsible Service of Alcohol (current)
  • Certificate III in Child Services
  • Certificate II Transport and Logistics (Warehousing and Storage), Crown Equipment
  • Certificate 1 in Business, National Corporate Training
  • Certificate IV Business Administration, Upskilled
  • COR Training – Coles Collect
  • Transport Planner

Licenses Held

  • Full Drivers Licence
  • Forklift Licence
  • Approved Managers Licence (Liquor Control ACT 1988)

Personal Information

Date of Birth: 08/24/91

References

References can be provided upon request.

Timeline

Operations Supervisor

Coles Collect
02.2018 - Current

Team Support

Coles Supply Chain
11.2017 - 02.2018

Customer Care Lead

Coles
09.2016 - 11.2017

Customer Care Consultant

Coles
09.2015 - 01.2016

Sales Assistant, Acting Store Manager

Liquorland
12.2014 - 09.2015

Merchandise Manager, Acting Store Manager, Customer Service Manager, Senior Sales Assistant

First Choice Liquor
10.2010 - 12.2014

Reception Admin

EMAIL ARCHITECHTURAL VENTILATION
01.2009 - 01.2010

Child Care Worker

EARLY LEARNING CIRCLES
01.2007 - 01.2009

High School Diploma -

Belmont City College

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Stacey Laker