Stacey Luckie
Underwood,Qld
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Retail Sales Manager
Wicked Desires
02.2015 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Retail Worker
Woodys Music
01.2012 - 12.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
Education
No Degree - Retailing
Retail Sales Training
Brisbane, QLD03.1997
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Management
- Decision-Making
- Customer Engagement
- Store Opening and Closing
- Critical Thinking
- Team Supervision
- Delegating Work
- Inventory Management
- Staff Oversight
- Budget Administration
- Scheduling Employees
- Account Management
- Financial Reporting
- Time Management
- Relationship Building
- Staff Training and Development
- Customer Complaint Resolution
- Closing Techniques
- Rapport and relationship building
- Sales Reporting
- Budgeting and Expenditures
- Account Servicing
- Customer Order Management
- Systems and software expertise
- Document Management
- Operating Procedures and Policies
Timeline
Retail Sales Manager
Wicked Desires
02.2015 - Current
Retail Worker
Woodys Music
01.2012 - 12.2014
No Degree - Retailing
Retail Sales Training
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