Summary
Overview
Work History
Education
Skills
Certificates Clearances
Aod Mental Health Training
Skills Attributes
Timeline
Generic

Stacey Luff

Summary

Compassionate and dedicated Mental Health Support Worker with 4 years of experience providing comprehensive care to individuals facing mental health challenges. Skilled in assessing client needs, developing personalized care plans, and implementing evidence-based interventions to promote mental well-being. Adept at building trusting relationships and collaborating with multidisciplinary teams to create a supportive and empowering environment. Proficient in crisis intervention, de-escalation techniques, and advocacy to ensure clients receive the resources they need. Committed to maintaining a client-centered, respectful approach that upholds dignity and promotes recovery.

Overview

25
25
years of professional experience

Work History

Independent Support Worker – Sole Trader

Stella Disability Supports
02.2021 - Current
  • Support clients to access activities and outings in the community
  • Provide direct care assistance to each client in accordance with their service plan
  • Monitor the safety and well-being of the clients and report any concerns
  • Ensure completion of appropriate documentation and progress reporting
  • Participate in the Lifestyle Service Planning process for individual clients and monitor outcomes
  • Work with clients, family/ carers, relevant case managers and other professionals to support the client's individual goals
  • Assume the role of key worker for designated clients, including the preparation of a monthly report on client progress
  • Contribute to Case reviews with participants various supports
  • Updating of Client files and review and health care and behaviour support plans
  • Reporting of any potential risks
  • Advocating for clients individual needs
  • Invoicing and Accounts with Xero Accounting software

Human Resource Manager

Manchester Tank & Equipment Co.
02.2006 - 08.2008
  • Human Resources
  • All aspects of Echuca Branch Human Resources
  • All aspects of Weekly Payroll for 140 Employees
  • Implementation of OHS Handbook Policy and Procedures
  • Workers Compensation – Case Management and processing all claims and liaising with Insurance Companies & Medical Practitioners, Managing Return to Work Programs
  • Supervision of Reception Staff

Finance / Administration Manager

Advanced Systems Pty Ltd
07.2004 - 02.2006
  • Administration and Accounts:
  • Supervision of Reception staff
  • General Administration
  • All aspects of Human Resources
  • General Secretarial Duties
  • Customer Service (Customer Orders, Enquiries)
  • Daily Bank Reconciliation
  • All aspects of Payroll, Accounts Payable & Receivable
  • Producing Monthly Budget Reports & Monthly Target Reports
  • Daily Processing of Finance Contracts and Liaison with Finance Company, Daily Processing of Disbursements
  • Monthly Compliance Reports to Head Office

Office Administrator

Veolia Water Systems (Australia) Pty Ltd
06.2003 - 07.2004
  • Personal Assistant to State Manager
  • Customer Service WA Branch (Customer Orders, Picking, Invoices, Enquiries)
  • Sales Service WA Branch (Assisting in Product Enquiries, Quotes, Tenders, Marketing)
  • Quality Assurance Representative for WA Branch (Update and Maintain: Insurance Certificates, MSDS, Product Data Sheets, OH&S, QA Forms, QA Database – IQMS, Training Schedules & Tickets for all Employees)
  • Organise Travel (International & Domestic)
  • Prepare Minutes during and after Meetings

Office Administration

Armace Pty Ltd
03.2003 - 06.2003
  • General Administrative and Secretarial Duties
  • All aspects of Payroll, Accounts Payable & Receivable
  • Assisting in Pricing and Preparation of Tenders
  • Personal Assistant to all Senior Staff
  • Document Controller of Quality Assurance and OH&S
  • All aspects of Progress Claims
  • Assisting the Accountant with the Preparation of Annual Accounts
  • Prepare Minutes during and after Meetings

Administration Clerk / Secretary

Malavoca Pty Ltd
10.2001 - 03.2003
  • General Administration and Secretarial Duties
  • Personal Assistant to Managing Director
  • Telephone Enquiries
  • All aspects of Payroll, Accounts Payable & Receivable
  • Case Management of Workers Compensation
  • Assisting the Estimating Department with the Submission of Tenders
  • Assisting the Accountant with the Preparation of Annual Accounts

Receptionist – Three Month Contract

Queste Communications Ltd
07.2000 - 09.2000
  • General Reception and Administration Duties
  • General Secretarial Duties
  • Ordering Supplies

Education

Diploma of Community Services -

02.2020

Skills

  • Active Listening
  • Genuine Empathy
  • Compassion
  • Commitment to Person Centered-Care
  • Crisis Intervention
  • Conflict Resolution
  • Client Advocacy
  • Resource Coordination
  • Strong Verbal Communication
  • Strong Written Communication
  • Case Management
  • Progress Tracking
  • Maintaining Appropriate Boundaries
  • Building Trustful Relationships
  • Risk Assessment
  • Patience
  • Resilience
  • Adaptability
  • Cultural Awareness
  • Punctuality
  • Organisational Skills
  • Time Management
  • Teamwork
  • Collaboration
  • Confidentiality
  • Professionalism

Certificates Clearances

  • National Police Check, 01/21/25
  • Working with Children Check, 1856647A, 12/23/29
  • NDIS Workers Screening Clearance, 12/09/29
  • Provide First Aid & CPR, 12/03/27, 12/03/25
  • Mental Health First Aid, 06/06/27
  • Infection Prevention & Control, 11/22/24
  • The Basics of Infection Prevention and Control, 01/24/25
  • Domestic Violence Response Training (DV-alert), 01/30/25

Aod Mental Health Training

  • Mental Health Professional Online Development Program, 01/01/25, Working with people with borderline personality disorder, Working with people who are experiencing suicidal ideation or behaviours, Risk assessment and management, Mental health assessment and mental status examination, Formulation, Acquired brain injury and sensory impairment, Co-occurring alcohol and other drug and mental health conditions, Diagnostic systems and the impact of diagnosis, Understanding the NDIS, NDIS Access Requests, Diversity and Cultural Awareness, Culturally safe, trauma-aware and healing-informed practice
  • National Centre for Education and Training on Addiction, 12/01/19, Module One: About ICE, Module Two: Effects of ICE, Module Three: Communicating with ICE users, Module Four: ICE users and Critical Incidents, Module Five: Interventions, Module Six: Prevention, Module Seven: Organisational Responses
  • University of Sydney – Matilda Centre for Research in Mental Health and Substance Use, 12/01/19, Module One: What is comorbidity?, Module Two: Guiding principles, Module Three: Classification of disorders, Module Four: Holistic health care, Module Five: Identifying comorbidity, Module Six: Risk assessments, Module Seven: Care coordination, Module Eight: Approaches to comorbidity, Module Nine: Managing and treating specific disorders, Module Ten: Worker self-care, Module eleven: Specific population groups

Skills Attributes

Active Listening without judgment, Genuine Empathy and Compassion, Commitment to Person Centered-Care, Crisis intervention and conflict resolution, Client advocacy and resource coordination, Strong Verbal and Written Communication, Case Management and Progress Tracking, Maintaining appropriate Boundaries while building trustful relationships, Risk Assessment, Patience and Resilience, Adaptability, Cultural Awareness, Punctual, Organisational Skills, Time Management, Teamwork and Collaboration, Confidentiality and Professionalism

Timeline

Independent Support Worker – Sole Trader

Stella Disability Supports
02.2021 - Current

Human Resource Manager

Manchester Tank & Equipment Co.
02.2006 - 08.2008

Finance / Administration Manager

Advanced Systems Pty Ltd
07.2004 - 02.2006

Office Administrator

Veolia Water Systems (Australia) Pty Ltd
06.2003 - 07.2004

Office Administration

Armace Pty Ltd
03.2003 - 06.2003

Administration Clerk / Secretary

Malavoca Pty Ltd
10.2001 - 03.2003

Receptionist – Three Month Contract

Queste Communications Ltd
07.2000 - 09.2000

Diploma of Community Services -

Stacey Luff