Stacey Malek
Woombye, Sunshine Coast,QLD
Summary
Quality-focused professional with a genuine care and love of providing high standard Airbnb Hosting. Proven track record in hosting short term property rentals since 2002, maintaining high occupancy rates, and generating steady revenues. Understanding the importance of upholding Superhost status. Ability to micro-manage maintenance and housekeeping teams locally and interstate for smooth check in and check out experiences. Excellent communication skills when dealing with guests, new enquiries, repeat clients and as a team member with other property managers. Experienced Co host working to support other hosts when on leave. Strong communication and computer skills. Trustworthy and readily available at fostering positive guest relationships and maintaining compliance with local council laws. Versatile professional effective at being flexible and accommodating to each guests unique needs. Committed to providing quality service in all facets of short term property rental.
Overview
21
21
years of professional experience
Work History
Short Term Property Rental Host & Co Host
Opulence Marketing & Consulting
Woombye, Queensland
01.2011 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Approved or denied prospective guests based on established criteria.
- Managed all maintenance requests from tenants in a timely manner while coordinating maintenance teams.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Resolved tenant complaints quickly and effectively while ensuring high customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for properties under management.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with house cleaning teams, landscapers, pool cleaners and other contractors to promote timely turnovers after guest check out / check in.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Greeted guests upon arrival when needed and provided information about the property and local area.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Ensured all properties complied with local council laws and regulations.
- Assisted with marketing efforts by creating content for social media platforms.
- Ensured compliance with all applicable laws related to short-term rentals.
- Conducted research into new markets where Airbnb hosts could expand their reach.
- Stayed up-to-date on industry trends
- Analyzed data from analytics tools like AirDNA in order to improve performance.
- Updated and maintained rental agreement files and documents.
- Interviewed and employed suitable house keeping staff and maintenance teams
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills and reviewed accordingly.
Managing Director
My Designer Wardrobe
Perth, Western Australia
01.2009 - 01.2016
- Developed and implemented retail strategies to ensure profitable operations.
- Created and managed budgets, monitored expenses, and identified cost-saving opportunities.
- Oversaw the hiring process for new employees; provided on-the-job training for staff members.
- Negotiated with manufacturers and wholesalers both in Australia and overseas to secure competitive pricing for merchandise.
- Analyzed sales data to identify trends in consumer buying patterns.
- Established performance metrics and evaluated employee performance against established goals.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented strategies to increase sales volume and profitability.
- Maintained positive relationships with customers by responding promptly to inquiries and complaints.
- Organized special events such as fashion shows and shopping parties
- Processed online orders, packaging items and postage of items
Flight Attendant
Qantas
Brisbane, Queensland
01.2004 - 01.2009
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Qantas Flight Attendant of the year award 2008
Education
Financial & Food Assistance, Orphanage Volunteer Work, Hospital Volunteer -
Volunteer Work
Multiple Locations01-2015
High School Diploma -
Mt Maria Senior College
Brisbane12-2000
Real Estate Agent Course -
REIQ Training
Online CourseSkills
- Maintenance & Repair scheduling
- House Keeping scheduling
- Verbal and Online Communication with guests 24/7
- Friendly, Positive Attitude
- Flexible and Adaptable
- Computer Skills
- Time Management
- Property Inspections
- Customer service-focused
- Marketing and Advertising
- Decision-Making
- Organizational Skills
- Problem Resolution
- Customer Relations
- Quality Assurance
Timeline
Short Term Property Rental Host & Co Host
Opulence Marketing & Consulting
01.2011 - Current
Managing Director
My Designer Wardrobe
01.2009 - 01.2016
Flight Attendant
Qantas
01.2004 - 01.2009
Financial & Food Assistance, Orphanage Volunteer Work, Hospital Volunteer -
Volunteer Work
High School Diploma -
Mt Maria Senior College
Real Estate Agent Course -
REIQ Training
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