Stacey Owen
BRISBANE,QLD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
24
24
years of professional experience
Work History
Senior Hairdresser
Just Cuts
Morayfield, Queensland
10.2023 - Current
- Provided expert haircuts and styling services to diverse clientele.
- Consulted with clients to determine desired hairstyles and preferences.
- Guided clients on hair care products and maintenance routines to enhance their overall satisfaction.
- Managed appointment scheduling to ensure efficient workflow.
- Utilized professional-grade tools and products for optimal results.
- Built strong relationships with new customers through exceptional service and personalized consultations.
- Ensured cleanliness and organization of salon workstations to promote a welcoming environment.
- Maintained a clean work environment by sanitizing tools and equipment after each use.
Senior Hairdresser
K.Thomas Hair & Beauty
Mango Hill, Queensland
08.2022 - 04.2023
- Provided services including cutting, styling, colouring, perming, smoothing treatments and blow outs.
- Recommended appropriate salon products to clients based on their individual needs.
- Built repeat business by fostering long-term relationships with regular clients.
- Exceeded sales and productivity targets throughout tenure.
- Drove salon growth by posting trending styles and services on social media.
Customer Care Consultant
Super Retail Group
Brendale , Queensland
10.2021 - 08.2022
- Delivered excellent customer service by resolving customer queries using multiple systems and email templates.
- Solved problems effectively while demonstrating resilience and empathy in customer interactions.
- Handled inbound queries via phone, email, and live chat in a call center environment.
- Maintained productivity and collaboration as a remote team member.
Senior Hairdresser
Just Cuts
Northlakes , Queensland
11.2019 - 07.2021
- Specialize in cutting women, men and children’s hair.
- Assisted clients with hair care and styling preferences, enhancing overall client satisfaction.
- Consulted clients on home hair care needs, tailoring advice to individual preferences.
- Attended in-house training sessions.
- Practiced and refined advanced hair styling techniques during training sessions.
- Provided recommendations for products to clients at the salon.
- Recommended Justice hair care products to customers, contributing to a service to sales ratio of 20%.
Assistant Sales Manager
David Jones
Queen Street Mall , Queensland
10.2006 - 04.2017
- Supervised sales representatives and team to achieve sales targets, fostering a collaborative environment.
- Monitored sales staff performance to identify areas for improvement, supporting professional development.
- Assist sales managers in the planning and organization of periodic sales meetings.
- Performed stock control procedures and monitored store inventory to maximize profits.
- Delivered high-quality, five-star service to customers from diverse backgrounds, enhancing customer satisfaction.
Census Field Officer
Australian Bureau of statistics
, Queensland
07.2016 - 08.2016
- Ensured every household in their assigned area is included in the Census.
- Delivered and collected Census materials while following up with non-responding households to ensure comprehensive data collection.
- Supported 2016 Census activities through short-term contract.
- Communicated with a diverse range of people from different backgrounds.
- Adhered to ABS work health and safety policies to maintain a safe working environment.
Senior Hairdresser
Creative Cuts
Strathpine , Queensland
10.2004 - 10.2006
- Consulted with clients to determine desired hairstyles and preferences.
- Coordinated appointment scheduling to optimize client flow and minimize wait times.
- Performed various cuts, trims and color treatments according to the client's needs.
- Provided consultations to clients on hair styling options and hair care products.
- Pursued continuing education and attended trade shows to stay current with industry trends and techniques.
- Cleaned and disinfected tools and equipment after each client appointment to maintain hygiene standards.
Apprentice Hairdresser
Matters in Gray (Salon Training Org)
Mount Gravatt, Queensland
01.2002 - 03.2004
- Greeted clients and provided exceptional customer service during appointments.
- Assisted senior stylists with hair services, enhancing client satisfaction and overall service quality.
- Observed senior stylists to learn advanced techniques and services offered.
- Managed customer inquiries and scheduled appointments, ensuring a smooth client experience.
- Maintained cleanliness and hygiene in the salon at all times.
- Operated front desk, facilitated sales of haircare products, and processed payments to support salon operations.
- Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
- Processed cash register transactions with precision at front desk.
Education
Certificate III - Education Support
Skills Generation
Online01-2020
Associate Degree - Business
University of Queensland
Saint Lucia, QLD01-2016
Certificate III - Retail Supervision
Franklyn Scholar
Brisbane, QLD01-2008
Certificate III - Hairdressing
Matters in Gray
Mount Gravatt, QLD01-2002
Skills
- Hair coloring techniques
- Client consultation
- Customer Service
- Attention to Detail
- Work Management
- Team Player
- Effective Communication
- Sales productivity
- Styling techniques
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Hair styling expertise
- Marketing and promotion
- Professionalism
References
Available upon request.
Timeline
Senior Hairdresser
Just Cuts
10.2023 - Current
Senior Hairdresser
K.Thomas Hair & Beauty
08.2022 - 04.2023
Customer Care Consultant
Super Retail Group
10.2021 - 08.2022
Senior Hairdresser
Just Cuts
11.2019 - 07.2021
Census Field Officer
Australian Bureau of statistics
07.2016 - 08.2016
Assistant Sales Manager
David Jones
10.2006 - 04.2017
Senior Hairdresser
Creative Cuts
10.2004 - 10.2006
Apprentice Hairdresser
Matters in Gray (Salon Training Org)
01.2002 - 03.2004
Certificate III - Education Support
Skills Generation
Associate Degree - Business
University of Queensland
Certificate III - Retail Supervision
Franklyn Scholar
Certificate III - Hairdressing
Matters in Gray