Stacey Pearce

• Coordinated office events, conferences and meetings for staff and clients.
• Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organisation's success.
• Organised and updated databases, records and other information resources.
• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
• Completed weekly timesheet keeping and payroll for 35 employees.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
• Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
• Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Supervised hiring processes and vendor relationships to maintain smooth operations for company.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Learned and adapted quickly to new technology and software applications.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Procurement of uniforms and PPE.
• Backend maintenance of company website.
• Coordinate sponsorship requirements and maintain relationships.
• Coordinate and represent RPQ Group as an exhibitor at conferences and trade expos.

Had involvement in the following Accounts tasks before the company had significant growth:

• Maintain accounting databases
• Accounts Payable and Accounts Receivable data processing and reconciliation
• Processing payment runs
• Bank Reconciliation, end of month journals, profit and loss reports.

• Managed office operations and expectations for department managers.
• Planned, created, tested and deployed improvements to produce high quality systems to meet and exceed customer expectations.
• Developed strong professional relationships with customers to build on brand loalty.
• Maintained professional demeanor by staying calm when addressing customers disputes.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Process high volume of customer orders.
• Oversee the despatch procedure to ensure customer orders are delivered on time.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.