Stacey Richardson
Kensington,SA
Summary
Experienced Medical Receptionist, with over three years of hands on experience supporting the operations of a healthcare facility. Skilled in assisting patients during check ins, managing appointments and keeping electronic health records up to date. A great communicator who fosters an atmosphere with patients, families and healthcare professionals. Demonstrated capability in handling a volume of calls and inquiries. Proficient in tasks such as verifying insurance, processing payments. Promptly addressing billing concerns. Committed to upholding confidentiality and complying with regulations bringing my expertise to a healthcare team for superb patient care. Moreover, I also have background in the car industry specializing in car care warranties, which adds to my ability to offer comprehensive support and service to both patients and clients alike.
Overview
10
10
years of professional experience
Work History
Medical receptionist
Genesis Care
01.2021 - Current
- Manage patient appointments and confirm consultations
- Arrange billing and receipting, sending through to Medicare
- Continuously liaised with my team to ensure efficient processes
- Manage patient records, filling and date entry
- Arranging MDM meeting with Oncologists, Haematologists and other specialists.
Medical receptionist
Norwood Health on Fullarton
05.2019 - 01.2021
- Update and maintain patient’s health records
- Assist patients with initial paperwork
- Send billing through to Medicare
- Schedule and coordinate appointments
- Communicate with referring General practicians, other specialists and pharmaceutical companies
- Prepare scripts
- Preparing zoom meetings.
Sales Consultant
Jarvis Automotive
06.2017 - 05.2019
- Promoting a range of after care products to new and existing customers
- Provided excellent customer service
- Work collaboratively with the car sales team and finance and insurance team to provide seamless customer service
- Meeting Dealership sales targets
- Preparing warranties and necessary paperwork for customers.
Retail Manager
Wittner
06.2014 - 06.2017
- Recruiting, training, supervising and supporting staff
- Managing budgets and KPI’s
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Ensuring compliance with health and safety legislations
- Preparing promotional materials and displays
- Liasing with head office.
Education
Diploma of counselling CHC51015, AIPC -
Diploma of Nursing, TAFE -
Certification in Life Support Training, HCA -
Finance and Mortgage Broking (Commenced), CERT IV -
Skills
- Office administration
- Data entry
- Active communication
- ZedMed software
- Customer service
- Teams
- Word
- Problem solving
- Excel
- Genie software
- Managing medical records
- Leadership
- Adaptability
References
Available upon request
Hobbies and Interests
- Voluntary work for the DCS
- Hiking
- Cycling
Timeline
Medical receptionist
Genesis Care
01.2021 - Current
Medical receptionist
Norwood Health on Fullarton
05.2019 - 01.2021
Sales Consultant
Jarvis Automotive
06.2017 - 05.2019
Retail Manager
Wittner
06.2014 - 06.2017
Diploma of counselling CHC51015, AIPC -
Diploma of Nursing, TAFE -
Certification in Life Support Training, HCA -
Finance and Mortgage Broking (Commenced), CERT IV -
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