Stacey Rogers
Sittingbourne,Kent
Summary
Proven achiever with a solid background in customer service and grain handling safety, honed at Viterra. Excelled in enhancing operational workflows and fostering team collaboration, achieving significant improvements in workplace safety and customer satisfaction. Skilled in multitasking and problem-solving, consistently meeting or exceeding targets through effective communication and team training. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Bartender
Mundulla Pub
Mundulla, SA
01.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Grain Handler
Viterra
Bordertown, SA
11.2023 - 07.2024
- Optimized workflow processes through constant evaluation and adjustment as needed.
- Trained new employees on proper grain handling protocols and equipment usage, fostering a knowledgeable workforce.
- Implemented quality control measures to minimize contamination risks during various stages of the grain handling process.
- Reduced grain loss during transportation by utilizing proper loading and unloading methods.
- Conducted regular inspections of storage facilities, identifying potential issues and implementing corrective measures.
- Improved workplace safety through regular equipment maintenance and adherence to industry standards.
- Operated specialized machinery for efficient grain processing, contributing to overall facility performance.
- Managed the timely delivery of grains to customers, ensuring high levels of satisfaction and repeat business.
MDT Coordinator
NHS - National Health Service
Hythe, Kent
08.2022 - 10.2023
- Ensured the patient was at the heart of every decision by communicating with all relevant teams.
- Entered data, generated referrals and arranged regular meetings.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Insurance Sales Agent
Carole Nash Insurance
Maidstone, Kent
03.2022 - 07.2022
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Generated quotes and proposals for clients to match individual needs.
- Developed sales strategies to increase sales of insurance policies.
Life Insurance Agent
Neilson Financial Services
Ashford, Kent
09.2021 - 01.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Sales Quality Coach
Comparisons Technologies
Maidstone, Kent
05.2019 - 04.2021
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
- Implemented statistical process control techniques, allowing for more precise identification of areas for improvement.
- Established a culture of continuous improvement by promoting open communication and collaboration among team members.
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
NVQ Level 2 NVQ Level 3 - Beauty Therapy
Canterbury College
Canterbury, Kent05.2013
GCSE - Maths, English, Science
Westland's School
Sittingbourne, Kent05.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Team training and development
- Data Entry
- Grain Handling Safety
- Call center experience
- Active Listening
- Problem-solving abilities
Timeline
Bartender
Mundulla Pub
01.2024 - 07.2024
Grain Handler
Viterra
11.2023 - 07.2024
MDT Coordinator
NHS - National Health Service
08.2022 - 10.2023
Insurance Sales Agent
Carole Nash Insurance
03.2022 - 07.2022
Life Insurance Agent
Neilson Financial Services
09.2021 - 01.2022
Sales Quality Coach
Comparisons Technologies
05.2019 - 04.2021
NVQ Level 2 NVQ Level 3 - Beauty Therapy
Canterbury College
GCSE - Maths, English, Science
Westland's School