Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stacey Shields

Wamberal,NSW

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

McDonalds Manager

Saronbell Pty Ltd
01.2024 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and cusyomers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

ALDI Duty Store Manager

Aldi Foods
04.2023 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.

McDonalds

Saronbell Pty Ltd
03.2016 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Retail Certificate - Certificate III in Retail

McDonalds Australia Ltd
03-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff development
  • Staff management
  • Goal setting
  • Barista supervisor

Accomplishments

  • Supervised team of 15 plus staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Completed manager training program.

Certification

Cert III retail 06/07/2017


First aid/ CPR qualified 27/05/2024-27/05/2026


RSA/RCG: expiry 15/052028


Timeline

McDonalds Manager

Saronbell Pty Ltd
01.2024 - 03.2025

ALDI Duty Store Manager

Aldi Foods
04.2023 - 03.2024

McDonalds

Saronbell Pty Ltd
03.2016 - 03.2023

Retail Certificate - Certificate III in Retail

McDonalds Australia Ltd

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