Stacey Souter
Gold Coast,QLD
Summary
Successful retail business owner competent in all aspects of the daily running of a small business, and creating long term relationships with customers.
Hardworking employee, capable of overseeing daily operations and supervising staff, efficient multitasking and time management. Dedicated to giving every customer a professional and friendly experience. I find pride in working towards team goals and in reaching and exceeding personal targets.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Salesperson, PC, VM
Provincial home living
Helensvale , Qld
10.2024 - Current
- Engaged customers through personalized service and product knowledge.
- Facilitated sales transactions using point-of-sale systems efficiently.
- Processed orders and responded to customer inquiries in-person, via email, and over phone to ensure exceptional service.
- Resolved customer inquiries and addressed concerns promptly.
- Provided personalized service to build relationships with customers.
- Created accurate quotes, sales orders, and special requests to streamline customer transactions.
- Educated customers about products and services offered by the company.
- Presented product features for home décor, furniture, and interior styling options.
- Guided clients through fabric, finish, and color selections for living spaces.
- Maintained showroom presentation.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Head the team to set up vm briefs for sales and seasonal displays.
- Managed and monitored inventory levels, place furniture orders to maintain stock.
- Assisted in training new staff on sales techniques and policies.
- Monitored KPIs and sales targets daily to identify trends and inform sales strategies.
- Prepared sales quotations and processed orders using store point-of-sale systems.
- Daily operational compliance, opening and closing procedures, reconcile POS without variance, banking ,alarm systems.
Retail Business Owner
Flowers Of paradise
Mudgeeraba , Qld
04.2001 - 06.2023
- Developed and implemented targeted marketing strategies that increased customer traffic.
- Developed and implemented marketing strategies to increase customer traffic.
- Managed daily operations of retail store, overseeing hiring and training of employees.
- Cultivated strong relationships with vendors and suppliers, ensuring quality products at competitive prices.
- Monitored customer service standards in order to maintain high levels of customer satisfaction.
- Responded promptly to customer inquiries regarding products or services offered by the store.
- Developed business from the ground up and prepared records and operations for smooth handover to new owners.
Education
Cert 111 - Small Business And Floristry
Southbank Tafe
BrisbaneCert III - Interior Design
Tafe Redhill
Brisbane , QldSkills
- Customer relationship management
- Sales relationship building
- Customer engagement
- Client support
- Problem resolution
- Detail-oriented
- Communication skills
- Collaborative teamwork
- Listening skills
- Telephone etiquette
- Interpersonal skills
- Policy compliance
Certification
- Cert III interior decorating
- Cert III small business and floristry
Timeline
Salesperson, PC, VM
Provincial home living
10.2024 - Current
Retail Business Owner
Flowers Of paradise
04.2001 - 06.2023
Cert 111 - Small Business And Floristry
Southbank Tafe
Cert III - Interior Design
Tafe Redhill