Stacey Tindel
Bundaberg,QLD
Summary
Dedicated Customer Advisor with experience in fast paced environments. Communicates authentically with credibility and confidence, exhibiting motivation to maintain customer satisfaction and contribute to corporate success.
Overview
27
27
years of professional experience
Work History
Regional Customer Advisor
National Australia Bank
05.2023 - Current
- Resolved customer complaints and escalated issues as necessary utilising ICARE.
- Maintained knowledge of current sales and promotions while educating other team members and customers.
- Demonstrated a strong understanding and shared accordingly company policies and procedures encompassing physical security, risk, training,
- Collaborated with other departments to meet customer needs.
- Communicated effectively with customers both verbally and written.
- Developed long-term relationships with returning customers.
- Attended training sessions to stay up-to-date on new policy and process supporting Risk.
- Managed multiple tasks simultaneously while maintaining accuracy. Eg Cash Control, TCRS, Quick Change, Coin Deposit.
- Mentored junior team members and managed employee relationships.
- Held daily Vibes to share ideas and develop actions and goals for improving processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Referred unresolved customer grievances to designated departments for further investigation and resolution.
- Improved product knowledge on continuous basis to provide optimal service and achieve needs met expectations.
- Role Model and Coached team to ensure compliant and accurate understanding of KYC requirements.
- Recorded and managed Grace findings.
- Collaborate with Key Stakeholders to identify ways to improve performance.
Customer Advisor 2
National Australia Bank
Bundaberg, QLD
03.2020 - Current
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Used different knowledge banks and reached out to other teams to research customer problems and develop accurate responses.
- Engaged with customers and worked to resolve product and service issues and provide product solutions.
- Maintained records of general customer service data as well as customer complaints and results using Fair.
- Completed applications for personal lending and insurance products.
- Provided ongoing support for customers opening and renewing Deposit Products.
- Managed Risk
Customer Advisor
National Australia Bank
Bundaberg, QLD
07.2005 - Current
- Fulfilled diverse duties to provide customer service, operate money counters, balance and process EBD maintain accounts and open new accounts.
- Entered customer transaction data into online banking software.
- Liaised between bank branches regarding best practices and operations.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Trained new employees.
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Balanced daily cash deposits and vault inventory.
- Acted as point of contact between bank branches regarding guidelines and best practices.
Gaming Manager
Bargara Beach Hotel
Bargara, QLD
05.2005 - 09.2005
Shift Supervisor
Maroochy RSL
Maroochydore, QLD
12.2003 - 05.2005
Group Leader
Little Mountain Early Learning and Childhood Centr
Caloundra, QLD
03.2002 - 12.2003
Food Beverage and Gaming Attendant
Caloundra RSL
Caloundra, QLD
06.1997 - 06.2002
Education
Bachelor of Arts - Design & Marketing
Sunshine Coast University
Sunshine Coast, QLDAssociate Diploma of Early Childhood -
Bundaberg Tafe
Bundaberg, QLD1995
Certificate 4 in Hospitality -
Caloundra RSL
2000
Skills
- Document review skills
- Customer services
- Solution development
- Resolving conflicts
- Persuasive communication
- Educating customers
- Troubleshooting
- Collaboration
- NPS and DigiChamp
- Risk Management
- Tier 2 Accredited
- Understanding KYC
- Unsecured Lending Accredited
Additional Information
Please do not hesitate to ask if more information is required regarding employment before 1997 and role tasks and performance prior to 2005.
Affiliations
- Digichamp
- NPS branch delegate in QLD team chain.
- Organiser fundraising activities.
- Retail in Direct
Volunteering and Community
- Volunteer in primary roles/committee for Bargara District Little Athletics (10 years)
- Club Judge annually for Lions Youth of the Year for Bundaberg Lions Club( 16 years)
- NAB representative VMR Fishing Classic Fundraising event.
- NAB participant Relay for Life.
Timeline
Regional Customer Advisor
National Australia Bank
05.2023 - Current
Customer Advisor 2
National Australia Bank
03.2020 - Current
Customer Advisor
National Australia Bank
07.2005 - Current
Gaming Manager
Bargara Beach Hotel
05.2005 - 09.2005
Shift Supervisor
Maroochy RSL
12.2003 - 05.2005
Group Leader
Little Mountain Early Learning and Childhood Centr
03.2002 - 12.2003
Food Beverage and Gaming Attendant
Caloundra RSL
06.1997 - 06.2002
Bachelor of Arts - Design & Marketing
Sunshine Coast University
Associate Diploma of Early Childhood -
Bundaberg Tafe
Certificate 4 in Hospitality -
Caloundra RSL
Similar Profiles
Julie ZumpoJulie Zumpo
Senior Learning & Development Consultant at National Australia BankSenior Learning & Development Consultant at National Australia Bank
Sherad De SilvaSherad De Silva
Fraud Assist Pro-Hub Training Support at National Australia Bank (NAB)Fraud Assist Pro-Hub Training Support at National Australia Bank (NAB)
Manan NarangManan Narang
Analyst at National Australia BankAnalyst at National Australia Bank
HARPREET KAURHARPREET KAUR
Associate, Customer Care Solutions at National Australia BankAssociate, Customer Care Solutions at National Australia Bank
Shelby PowellShelby Powell
Assistant Store Manager at PandoraAssistant Store Manager at Pandora