STACEY WALLER
Boronia Heights,QLD
Summary
Dynamic management professional with over 13 years of experience, recognized for driving high productivity and operational efficiency. Proven track record of progressing from assistant to Director within a single organization, demonstrating loyalty and dedication. Specialized in strategic planning, team leadership, and improving processes to achieve cost-effective results. Adept at problem-solving and communication, ensuring the successful execution of business strategies while enhancing team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Centre Director
Crestmead Early Education Centre
01.2011 - 12.2024
- Day-to-day running of a 150-place center.
- Coordinated staffing for 30 employees across two centers.
- Cultivated strong and impactful relationships with stakeholders.
- Conducted monthly team meetings.
- Weekly reports and finances including wages
- Assisting staff to meet their professional development needs
- Managed accounts and monitored debts.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Formed and sustained strategic relationships with clients.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and deepened relationships with center children and families.
- Monitored financial performance of the organization against established targets.
- Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Developed and managed annual operating budget for center.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Coordinated with other departments to ensure efficient operations within the center.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted regular staff meetings to discuss department objectives and goals.
- Established policies and procedures related to center operations.
- Coordinated professional development opportunities for staff members.
Admin Manager
Videopro
12.2009 - 12.2010
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Planned and controlled budgets for contracts, equipment and supplies.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Organized and maintained documents, files and records.
Admin Assistant
Camtech Solutions
01.2004 - 11.2009
- Directed customer inquiries to appropriate department personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Completion of year 12 -
12.2001
Advance diploma - community services
Diploma - early childhood education and care
Certificate 3 - early childhood education and care
Skills
- Ensuring the centre is a safe area for children, staff and visitors
- Complying with relevant government requirements and standards
- Liaising with customers
- Maintaining records and accounts
- Recruiting staff and coordinating professional development
- Excellent communication skills with all stakeholders both internal and external
- Create inviting environments
- Collaborative Team Member
- Proactive and Dependable
- Enthusiastic and quick learner
- Self-Motivated Task Management
- Strong Digital Literacy
- Patient Mentor for Training
Certification
- Bluecard
- Current First Aid/CPR
- Police Check
- Current Drivers' Licence
References
- Lisa Sekulla, 2IC (qccs), 0403 833 624
- Jessica Parry, Centre Director (qccs) 0475 060 514
- Chaylea Sanderson, 2IC (qccs), 0418 870 716
Timeline
Centre Director
Crestmead Early Education Centre
01.2011 - 12.2024
Admin Manager
Videopro
12.2009 - 12.2010
Admin Assistant
Camtech Solutions
01.2004 - 11.2009
Completion of year 12 -
Advance diploma - community services
Diploma - early childhood education and care
Certificate 3 - early childhood education and care
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