Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Stacey Wyatt

cambrai,SA

Summary

Dynamic Retail Manager with a proven track record at eq saddlery, excelling in team building and visual merchandising. Enhanced customer satisfaction through effective conflict resolution and innovative promotional strategies, driving sales growth. Skilled in inventory management and financial reporting, consistently achieving sales goals while fostering a collaborative work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retail Manager

eq saddlery
Verdun, SA
03.2022 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Optimized supply chain processes to ensure timely delivery of products.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Ensured compliance with company policies, procedures, and industry regulations.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Maintained high standards of store presentation and visual merchandising.
  • Developed loyalty programs to increase customer retention and sales.
  • Handled customer service issues, ensuring customer satisfaction and loyalty.
  • Oversaw inventory management, including ordering, receiving, and stock optimization.
  • Implemented loss prevention strategies to minimize shrinkage and theft.

Retail Manager

cheap as chips
Nurioopta, SA
04.2018 - 03.2022
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts among staff, maintaining a harmonious workplace.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Facilitated communication between store staff and upper management, ensuring alignment with company goals.
  • Implemented new policies and procedures to improve efficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Maintained store staff by recruiting, orienting and training employees.
  • Managed daily store operations, ensuring a seamless shopping experience for customers.
  • Delegated work to staff, setting priorities and goals.

Retail Manager

horseland adelaide
Enfield, SA
01.2011 - 04.2018
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delegated work to staff, setting priorities and goals.
  • Developed and monitored budget, reducing expenses without compromising quality.
  • Maintained high standards of store presentation and visual merchandising.
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Handled customer service issues, ensuring customer satisfaction and loyalty.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily operations of the store, including opening and closing procedures.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Urrbrae High School
SA

Skills

  • Customer service
  • Team building
  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Financial reporting
  • Staff training
  • Employee recruitment
  • Cash management
  • Performance management
  • Scheduling
  • Business development
  • Building brand awareness
  • Teamwork and collaboration
  • P&L management
  • Time management abilities
  • Budget development
  • Sales management
  • Goal setting
  • Professionalism
  • Project management
  • KPI tracking

Affiliations

  • HORSE RIDING
  • HIKING
  • GARDENING
  • FARMING/ ANTHING OUTDOORS

Certification

  • FULL CAR LICENCE

Timeline

Retail Manager

eq saddlery
03.2022 - Current

Retail Manager

cheap as chips
04.2018 - 03.2022

Retail Manager

horseland adelaide
01.2011 - 04.2018

Urrbrae High School

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Stacey Wyatt