Stacey Josephine Gouros
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Contractor
DoorDash
Melbourne, VIC
01.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Introduced new methods, practices, and systems to reduce turnaround time.
Picker Packer
Bapcor
Melbourne Airport, VIC
04.2022 - 07.2023
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Safely and securely loaded items to prevent damage during transport.
- Updated merchandise pricing to match new values and special promotional rates.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Interacted with guests in friendly and knowledgeable way.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
Store Assistant
Carras Greek Music
Melbourne, VIC
03.2022 - 05.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Warehouse Packer
BDP International
Melbourne Airport, VIC
01.2022 - 01.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Restocked products and rotated items according to standard procedures.
Cross Dock Supervisor /Warehouse Order Picker/Packager
Amazon
Melbourne, VIC
06.2020 - 11.2021
- Minimized product damage during handling by regularly inspecting equipment for maintenance needs.
- Collaborated with other departments such as purchasing or transportation planning teams to optimize cross-dock operations holistically.
- Streamlined communication among team members using effective tools like two-way radios or digital platforms.
- Developed strong relationships with carriers to ensure seamless coordination of dock schedules and appointments.
- Supported continuous improvement efforts, actively participating in problem-solving sessions and root cause analysis exercises.
- Maintained detailed records of all dock activities, ensuring accurate documentation and reporting for decision-making purposes.
- Increased warehouse throughput, effectively managing the flow of inbound and outbound shipments.
- Safeguarded workplace safety, enforcing strict adherence to company policies and regulatory requirements.
- Fostered a culture of accountability within the team by setting clear expectations for performance standards and holding employees responsible for meeting them.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used pallet jacks to move materials on dock.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Assembled packages according to meet specific customer requirements.
- Completed daily orders with expert picking and packing of shipments.
Picker Packer
StarTrack - Melbourne
Melbourne Airport, VIC
02.2021 - 03.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked shelves to match planograms images and instructions.
- Received new stock and input values into computer system.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Tracked production and quality control systems to proactively identify deficiencies.
- Checked product levels and recommended new purchases.
Picker Packer
T2 Tea
Laverton, VIC
01.2021 - 01.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
Store Team Member
711 Gas Station
Carlton, VIC
10.2020 - 11.2020
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Assisted in successful promotional events, engaging customers and driving sales growth.
Cleaner
Doutta Galla Aged Care
Melbourne, VIC
01.2020 - 03.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
Independent Contractor
Uber Eats
Sydney, NSW
05.2019 - 01.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Certificate III - Support Worker
Hader Institute
Online2021
Certificate II - Individual Support
Tafe
Geelong, VIC2020
- - Flagging And Traffic Control
Edway
Geelong,vic2019
Certificate III - Hospitality
Tafe
Penrith, NSW2018
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Scheduling
- Error Correction
- Analytical Thinking
- Logistics Coordination
- Audit reporting
- Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels
- Packing Accuracy
- Warehouse Safety
- Product Packaging
- Order Picking
- Labeling and Tagging
- Shipping and receiving
- Hand-Eye Coordination
- Stock replenishment
- Adherence to Procedures
- Quick Learner
- Attention to Detail
- Dependable and reliable
- Heavy Lifting
- Packing and shipping
- Warehousing functions
- Safety Procedures
- Critical Thinking
- Decision-Making
- Order Fulfillment
- Pallet arrangement
Certification
white card
car green p
implementing traffic control plans
Languages
English
Native or Bilingual
Timeline
Picker Packer
Bapcor
04.2022 - 07.2023
Store Assistant
Carras Greek Music
03.2022 - 05.2022
Warehouse Packer
BDP International
01.2022 - 01.2022
Picker Packer
StarTrack - Melbourne
02.2021 - 03.2021
Independent Contractor
DoorDash
01.2021 - Current
Picker Packer
T2 Tea
01.2021 - 01.2021
Store Team Member
711 Gas Station
10.2020 - 11.2020
Cross Dock Supervisor /Warehouse Order Picker/Packager
Amazon
06.2020 - 11.2021
Cleaner
Doutta Galla Aged Care
01.2020 - 03.2020
Independent Contractor
Uber Eats
05.2019 - 01.2020
Certificate III - Support Worker
Hader Institute
Certificate II - Individual Support
Tafe
- - Flagging And Traffic Control
Edway
Certificate III - Hospitality
Tafe