Angela Mcdougall
Yeppoon,QLD
Summary
Proven track record in enhancing client wellness and satisfaction at Capricorn Adventist Retirement Village Yeppoon, leveraging strong emotional support and CPR certification. Excelled in fostering positive guest experiences, demonstrating exceptional problem-solving and verbal communication skills. Achieved significant improvements in patient care and safety protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Capricorn Adventist Retirement Village Yeppoon
02.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Barmaid
Marsden Tavern
02.2011 - 01.2015
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Verified identification before serving customers to comply with state law.
Waitress
Y4 Eatery Yeppoon
03.2010 - 10.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barmaid / Waitress
Rydges Resort Yeppoon
12.2008 - 02.2010
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
Front End Supervisor
Coles
08.2006 - 11.2008
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Completed Year 12 - Year 12
QSA
QSA12.2003
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Behavior Management
- Compassionate patient care
- CPR Certified
- Compassionate Care
- Care plan implementation
- Meal Preparation
- Dementia Care
- First aid and safety
- Verbal and written communication skills
- Problem-Solving
- Mobility Assistance
- Patient Care
- COVID-19 Safety Policies
- Care Plan Management
- Infection Control
- First Aid Certification
- Personal Care Worker
- CPR Certification
Certification
Certificate III in individual support
certificate III in hospitality management
current first aid certificate
current blue card
References
Louise Formosa
L.formosa1@bluecare.org.au
REGISTERED NURSE
Silethembelihle Mpofu
s.mpofu@arplus.org.au
CNC CARV
Timeline
Personal Care Assistant
Capricorn Adventist Retirement Village Yeppoon
02.2020 - Current
Barmaid
Marsden Tavern
02.2011 - 01.2015
Waitress
Y4 Eatery Yeppoon
03.2010 - 10.2014
Barmaid / Waitress
Rydges Resort Yeppoon
12.2008 - 02.2010
Front End Supervisor
Coles
08.2006 - 11.2008
Certificate III in individual support
certificate III in hospitality management
current first aid certificate
current blue card
Completed Year 12 - Year 12
QSA
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