Staci Fortune
Macksville
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. No task too big or small. Very positive and energetic attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Storeperson - Night Shift
Woolworths Group
10.2024 - Current
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
Group Parts & Accessories Trainer
MCH H/O
01.2023 - 08.2024
- Teaching staff how to use the company system (Revolution) and manufacturing systems
- Travelling between stores training existing staff with updated procedures.
Warranty Clerk
MCH H/O
01.2020 - 01.2022
- Processing and reviewing claims
- Communicating with service departments and manufacturers regarding warranty claims
- Preparing reports
- Liasing with manufacturers to ensure all claims are paid
- End of month accounts receivable reconciliation.
Parts Interpreter/Service Advisor/Dealer Administration
MCH - Ultimate Motorcycles
01.2017 - 01.2020
- Assist customers over the counter and phone for required parts
- Assist service department with parts for daily jobs
- Provide advice regarding parts specifications
- Source and order parts from numerous suppliers
- Raise purchase orders/prepare quotes
- Stock take part bin locations
- Book customers in for service/ process final invoice
- Processing sales contracts
- Gathering all documents required for motorcycle registration.
Customer Service Manager/Accessories Salesperson
MCH - TeamMoto Motorcycles HONDA
01.2014 - 01.2017
- Greeting and assisting customers in finding and purchasing motorcycle related products
- Ensuring the correct size in apparel to meet safety requirements
- Processing over counter sales
- Responding to customers’ queries and complaints
- Negotiating price of products with clients and upselling
- Working closely with sales and service team ensuring clients motorcycles were ready for collection
- Processing invoices and re-stocking of shelves
- Meeting or exceeding monthly sales goals and targets
- Completing monthly sales reviews
- Completing end of day money balance.
Receptionist/Junior Accounts Payable
Motorcycle Holdings Ltd MCH
06.2013 - 01.2014
- Answering phone calls, transferring and taking messages
- Clerical tasks such as filing, scanning and data entry
- Maintaining tidy and safe workplace
- Reconciling monthly accounts for suppliers
- Ensuring no outstanding invoices or overpayment to suppliers
- Bank reconciliations
- Stationery/Uniform orders.
Education
Rochedale State High School
12-2012
Skills
- Customer Service
- Communication
- Organization
- Problem-solving
- Active listening
- Relationship building
Certification
- Business Administration Level III
- Automotive Salesperson (Parts Interpreting) Apprenticeship.
References
Janice Hughs - HR Manager - Motorcycle Holdings
0416 155 844
Russell Lemon - Group P&A Manager - Motorcycle Holdings
0401 227 910
Contact
Logan Village, QLD 4207
Personal Information
Date of Birth: 05/13/1995
Timeline
Storeperson - Night Shift
Woolworths Group
10.2024 - Current
Group Parts & Accessories Trainer
MCH H/O
01.2023 - 08.2024
Warranty Clerk
MCH H/O
01.2020 - 01.2022
Parts Interpreter/Service Advisor/Dealer Administration
MCH - Ultimate Motorcycles
01.2017 - 01.2020
Customer Service Manager/Accessories Salesperson
MCH - TeamMoto Motorcycles HONDA
01.2014 - 01.2017
Receptionist/Junior Accounts Payable
Motorcycle Holdings Ltd MCH
06.2013 - 01.2014
Rochedale State High School
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