Stacie Hurford
Darling Heights
Summary
Sales Officer with strong background providing team leadership, creating brand vision and strategising sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. Led by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trade Sales Officer
Oxworks
04.2023 - 04.2024
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Provided consistent follow-up with clients after initial contact, ensuring ongoing engagement and eventual conversion into sales leads.
- Skillfully leveraged comprehensive product knowledge to provide personalized assistance to customers, offering tailored recommendations that resulted in enhanced satisfaction and increased sales.
- Delivered exceptional customer satisfaction by promptly addressing inquiries and resolving issues, thereby ensuring a seamless and positive experience for all customers.
- Maintained a comprehensive understanding of all product offerings, enabling effective communication of benefits and features to potential customers.
- Maintained a track record of consistently surpassing monthly sales targets, achieving over $250,000 in sales for four consecutive months, and earning the title of the highest achieving salesperson in the company during that period.
- Efficiently handled over 1000 sales inquiries per month, demonstrating strong organizational skills and the ability to prioritize effectively amidst high demand.
Sales Officer
Stratco
02.2022 - 04.2023
- Boosted overall revenue by upselling additional products and services where appropriate during client interactions.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs.
- Trained new hires on essential job functions including product knowledge, selling strategies.
- Managed multiple accounts simultaneously while maintaining excellent attention to detail and responsiveness in communication efforts.
- Demonstrated adaptability by quickly learning about new product offerings as they were introduced into the market, allowing seamless integration into sales pitches.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sandwich Artist
Subway
08.2019 - 10.2021
- Executed thorough store closing procedures daily, ensuring efficiency and security.
- Maintained impeccable organization of food preparation stations, consistently restocking supplies to meet demand.
- Implemented strict food storage protocols, utilizing designated containers and proper storage locations to prevent spoilage, cross-contamination, and potential illnesses.
- Upheld cleanliness and organization standards at the front counter, creating a welcoming environment for customers.
- Optimized downtime by restocking counter supplies, maintaining condiment stations, and performing cleaning tasks such as window cleaning and trash disposal.
- Provided exceptional customer service by prioritizing quality and swiftly addressing customer needs.
- Resolved complaints regarding food or service promptly, prioritizing customer satisfaction.
- Adhered to safety and sanitation guidelines rigorously to safeguard the health and well-being of customers and fellow staff members.
- Provided training to sandwich artists, emphasizing attention to detail and a commitment to maintaining high-quality standards.
Education
High School Diploma QCE -
Benowa State High School
Benowa, QLD11.2020
Skills
- Client Acquisition and Retention
- Adaptability to Change
- Product Knowledge Expertise
- Time Management
- Problem Resolution
- Friendly and Helpful
Certification
Certificate III in Early Childhood Education and Care, 03/06/19
References
- Alisha Palmer, Work Reference, Assistant Manager, Stratco Brendale, 0430 811 245
- Anna Ludwig, Personal Reference, Head of Department IT, Loganlea SHS, 0403 520 888
Timeline
Trade Sales Officer
Oxworks
04.2023 - 04.2024
Sales Officer
Stratco
02.2022 - 04.2023
Sandwich Artist
Subway
08.2019 - 10.2021
High School Diploma QCE -
Benowa State High School
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