Stacie Hwang
Brisbane,QLD
Summary
Passionate and dedicated Pharmacist Manager with over 10 years of community pharmacy experience delivering exceptional patient care and managing diverse teams. Recognised for a patient-cantered approach, strong leadership, and a commitment to service excellence. Proven track record in implementing professional pharmacy services, optimising workflows, and ensuring full compliance with healthcare regulations. Dedicated to advancing pharmacy practice and making a positive impact on community health while driving growth and innovation within the pharmacy.
Overview
15
15
years of professional experience
Work History
Pharmacist Manager
ChemConnect
2025.05 - Current
- Oversee the delivery of Residential Medication Management Reviews (RMMRs) and Quality Use of Medicines (QUM) services in alignment with Department of Health programs and RACF agreements.
- Coordinate and supervise a team of 18 Pharmacy staff including Pharmacists, Intern pharmacists, Pharmacy technicians, and Pharmacy assistants delivering aged care services across multiple facilities, ensuring consistency, quality, and timeliness.
- Serve as the primary liaison between pharmacists, GPs, aged care nursing staff, and residential managers.
- Allocate workloads, manage rostering, and monitor KPIs and clinical output.
Pharmacist Manager
Amcal Pharmacy
2023.04 - Current
- Oversee the daily operations of the pharmacy, ensuring all services are delivered to the highest professional and regulatory standards, managing a team of 4 pharmacy staff including Intern Pharmacist, Pharmacy student and support staff.
- Lead the planning, implementation, and evaluation of new professional pharmacy services e.g. vaccinations, ODT programs including administration of LAI Buprenorphine, UTI programs, Contraceptive consultations, Full scope of pharmacy practice pilot services.
- Increases script volume by 160% by improving workflow efficiency, strengthening relationships with GPs, and other health professionals, service enhancements and patient engagement over past 2 years.
- Developed one of the first and largest LAI clinic in Queensland looking after over 100 patients and built strong working relationships with a wide range of healthcare professionals, including GPs, nurses, and nurse practitioners at Alcohol and Other Drugs Service (AODS) across Queensland. Regularly collaborate with them to resolve medication queries, ensure safe prescribing, and support patient care and work as part of a multidisciplinary team, where clear communication and mutual respect were key to achieving the best outcomes for patients.
- Grew vaccination service volume by 400% e.g. successfully delivered 2500 vaccinations last year as a sole Pharmacist.
- Led personalised medication packaging (DAAs) and delivery service Australia wide.
- Support clinical trials run by University of Queensland by ensuring accurate medication dispensing, maintaining study blinding, and completing detailed documentation per guidelines.
- Mentor junior pharmacists, intern pharmacists, pharmacy students, technicians, and support staff fostering a supportive learning environment.
- Monitor KPIs, service uptake, and patient feedback to assess effectiveness and drive continuous improvement.
- Monitor and maintain appropriate stock levels and ensure inventory control
- Optimise workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
Pharmacist Manager
Star Pharmacy
2018.05 - 2023.03
- Lead, supervise, and support a team of 15-20 pharmacy staff, including pharmacists, technicians, and assistants.
- Filled and dispensed 350-400 prescriptions daily with 150 DAAs monthly.
- Promote excellent customer service and handle any customer issues or complaints professionally.
- Deliver and expand clinical services (e.g. Vaccinations, DAAs, Medschecks, Clinical interventions, ODT programs, PharmaPrograms).
- Full accountability in Profit and Loss and prepare a business yearly budget.
- Mentoring and coaching staff in customer service, sales improvements and strategies.
- Assist with business and process improvement.
- Liaising and negotiating with pharmaceutical representatives.
- Maintain all dispensary stock needs through detailed ordering.
- Schedule staff shifts, conduct performance reviews, and foster a positive team environment.
- Recognised as high potential employee and have been offered for partnerships.
Pharmacist
Discount Drug Stores & Priceline Pharmacy
2016.09 - 2018.05
Pharmacist in Charge
Priceline Pharmacy
2015.01 - 2016.09
Pharmacist (locum work)
Amcal and Discount Drug Stores
2015.01 - 2016.09
Intern Pharmacist
Chemist Warehouse
2014.01 - 2014.12
Pharmacy Assistant
Roy Young Chemists
2011.01 - 2012.05
Education
Graduate Certificate - Advanced Practice And Prescribing For Pharmacists
James Cook University
QLD2025-02
Prescribing Hormonal Contraceptive Course
Australasian College of Pharmacy
Brisbane, QLD2024-07
Immunisation Training Program
The Pharmacy Guild of Australia
Brisbane, QLD2019-01
PCCA Comprehensive Compounding Course (C3)
PCCA
NSW2015-01
Masters of Pharmacy -
Griffith University
Gold Coast01.2013
Bachelor of Pharmacy -
School of Pharmacy, Griffith University
01.2011
High School Certificate of Education - Year 12 -
Wellington High School
NZ01.2007
Skills
- Certified Full Scope of Pharmacy Practice Prescribing Pharmacist
- Certified Immuniser
- PCCA Certified Compounding Pharmacist
- Trained LAI Buprenorphine provider
- Trained UTI Management Provider
- Trained Hormonal Contraception Services Provider
It Proficiencies
- Experience in Fred, Minfos, Lots Software.
Timeline
Pharmacist Manager
ChemConnect
2025.05 - Current
Pharmacist Manager
Amcal Pharmacy
2023.04 - Current
Pharmacist Manager
Star Pharmacy
2018.05 - 2023.03
Pharmacist
Discount Drug Stores & Priceline Pharmacy
2016.09 - 2018.05
Pharmacist in Charge
Priceline Pharmacy
2015.01 - 2016.09
Pharmacist (locum work)
Amcal and Discount Drug Stores
2015.01 - 2016.09
Intern Pharmacist
Chemist Warehouse
2014.01 - 2014.12
Pharmacy Assistant
Roy Young Chemists
2011.01 - 2012.05
Prescribing Hormonal Contraceptive Course
Australasian College of Pharmacy
Immunisation Training Program
The Pharmacy Guild of Australia
PCCA Comprehensive Compounding Course (C3)
PCCA
Masters of Pharmacy -
Griffith University
Bachelor of Pharmacy -
School of Pharmacy, Griffith University
High School Certificate of Education - Year 12 -
Wellington High School
Graduate Certificate - Advanced Practice And Prescribing For Pharmacists
James Cook University