Dynamic professional with a strong background in animal care and staff supervision, notably at TLC Pet Care. Proven ability to enhance employee satisfaction through effective training programs and improve animal welfare by implementing quality control measures. Skilled in record keeping and behavior management, ensuring seamless continuity of care and exceptional client service.
Overview
30
30
years of professional experience
Work History
Kennel Supervisor /Assistant Kennel Manager
TLC Pet Care
Old Bucca Rd. Moonee Beach
11.2021 - Current
Maintained detailed records of each animal''s history and medical needs to ensure seamless continuity of care during their stay at the facility.
Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
Developed comprehensive training programs for new employees, leading to higher retention rates and increased employee satisfaction.
Provided compassionate care for animals with behavioral challenges or unique needs, adapting strategies as necessary to promote their wellbeing.
Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
Improved customer satisfaction by addressing client concerns promptly and providing exceptional care to animals.
Owner of Tree Lopping Business
Big Bird Tree Service
Moonee Beach, NSW
08.2005 - 08.2019
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Dental Nurse
HOA Le Dental
Coffs Harbour, NSW
01.1995 - 02.2000
Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.