Stacy Ma
BURWOOD HEIGHTS
Summary
Bachelor of Design in Fashion and Textiles degree. Organized and well acknowledged Manager. Strong Management and Communication skills.
Overview
8
8
years of professional experience
Work History
Store Manager
Harli and Harpa
08.2025 - Current
- Assisted in the initial setup of the newest store, including store set up and opening, inventory management, visual merchandising, and operating POS systems
- Achieved Store weekly and monthly targets and KPIs, being consistent being one of the top performing stores in NSW since the store opened.
- Managed daily store operations to ensure optimal customer service and sales performance.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee engagement.
- Analyzed sales data to identify trends, adjust merchandising strategies, and maximize revenue potential.
- Oversaw recruitment and onboarding processes, ensuring alignment with company culture and operational standards.
- Established performance metrics for staff, driving accountability and continuous improvement in service delivery.
Assistant Manager
New Balance Shoes
11.2024 - 08.2025
- Working closely with the manager and the team to achieve store targets and KPIS, helped the store won KPI champion for the two seasons during working.
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Implemented training programs and skills learnt from previous management experiences with the staff and helped the store increasing KPI's.
- Coordinated project timelines, ensuring adherence to deadlines and deliverable quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed customer feedback to identify areas for service improvement and implemented changes.
Store Manager
Platypus Shoes
03.2022 - 10.2024
- Provide excellent customer service, being true and honest is the key.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Visual Merchandising- delivering excellent merch to store daily, weekly and monthly as directed
- Maintaining store appearance and making sure store is replenished daily.
- Sale prep and promotion set up on time.
- Working towards average dollar and units per transaction KPIS.
- Always lead at the front with positive attitude and best performance.
- Always provide customers & teams with up-to-date product knowledge.
- Keeping developing selling skills with unique added value techniques.
- Training team members with sympathy and patience.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Helping team members to improve and succeed with KPI's.
- Creating action plans to improve store performance, creating focus daily.
- Creating instore activities for staff to either improve knowledge or drive sales.
- Efficiency with daily stock, preparation and performing stocktake.
- Professional acknowledged with store transfers, shipments, customer exchanges, refunds and faulty.
- Cash handling, banking, different EFTPOS payments methods and EOD procedures.
Sales Assistant/Shift Supervisor
Universal Store
05.2018 - 03.2022
- Experience working with a well-known Australian retailer
- Providing an exceptional shopping experience for customer
- Supported customer experience by directing individuals to sections of store with preferred products, giving outfits ideas and styling suggestions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Always lead at the front to bring the best energy and vibe to the shop floor.
- Working towards daily, weekly, monthly, quarterly and year to date budgets.
- Working and collaborating with the team to maximize sales and provide amazing customer experience
- Efficiency with daily stock, preparation and performing stocktake.
- Sale prep and promotion set up.
- Professional acknowledged with store transfers, shipments, customer exchanges, refunds and faulty.
- Cash handling, banking, different EFTPOS payments methods and EOD procedures.
Assistant Fashion Design Intern
COMMAS
10.2021 - 11.2021
- Offered creative and practical support to designer by handling production work.
- Developing technical sketches.
- Use Photoshop and AI to help with print and silhouette design.
- Collaborated with designer throughout production development process, marketing and sales and manufacturing.
- Steaming, packing garments.
- Help with spec sheet, trims order sheet and cut sheets each season.
- Ascertained projects were finished in time for meetings and seasonal sales delivery and pick up.
- Created new fabric and finish, print and pattern, and trim and expression standards for the brand.
- Researched specification information and in-line style to develop quality patterns.
Assistant Buyer
ALEXANDRIA IMEX PTY LTD
09.2017 - 01.2018
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales
- Maintained complete documentation and records of all purchasing activities
- Communicated factories in china with designers
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Prepared agreements by organizing paperwork and establishing supplier requirements such as delivery schedules.
- Worked closely with managers to plan special buys.
Education
Bachelor of Design - Fashion And Textiles
University of Technology Sydney
Sydney, NSW11.2021
High School Diploma -
Burwood Girls Highschool
Croydon, NSW10.2017
Skills
- Strong Management and Communication skills
- 5 years of customer service experience in retail
- Team management & Goals driven
- Analyzing and trouble shooting
- computer skills in office software & adobe software
- Fluent English and Mandarin speaking and writing
Timeline
Store Manager
Harli and Harpa
08.2025 - Current
Assistant Manager
New Balance Shoes
11.2024 - 08.2025
Store Manager
Platypus Shoes
03.2022 - 10.2024
Assistant Fashion Design Intern
COMMAS
10.2021 - 11.2021
Sales Assistant/Shift Supervisor
Universal Store
05.2018 - 03.2022
Assistant Buyer
ALEXANDRIA IMEX PTY LTD
09.2017 - 01.2018
High School Diploma -
Burwood Girls Highschool
Bachelor of Design - Fashion And Textiles
University of Technology Sydney