Stacy Petrie
0408421558 willberries66@gmail.com
McGraths Hill,NSW
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Hairstylist
Sassy Hair
Canberra, ACT
03.2006 - 09.2021
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept detailed records of customer information and services provided to increase return customers.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Owner/Operator
Hair Credentials
Canberra , ACT
02.1994 - 09.2003
- Built up a strong, loyal clientele over a number of years
- Managed day-to-day business operations.
- Maximized efficiency by coaching and mentoring staff
- Created a successful business
Education
Certificate III Hairdressing - Hairdressing
TAFE Reid Campus
Canberra, ACTCertificate IV in Training And Assessing - Educational Assessment, Testing, And Measurement
CIT Bruce Campus
Canberra Skills
- Adaptable to Changing Client Needs
- Hair Cutting and Trimming
- Creativity and Originality
- Physical Stamina
- Relationship Building
- Product Sales
- Clear Communication
- Spreadsheet Tracking
- Employee Training
- Team focused
- Stock control
- Effective time management
- Rapport building
- Appointment scheduling
- Staff Supervision
- Tool, Equipment and Surface Sanitizing
- Digital Recordkeeping
Certification
DCI Mentor Program 2016- 2021
(Dario Cotroneo)
Timeline
Senior Hairstylist
Sassy Hair
03.2006 - 09.2021
Owner/Operator
Hair Credentials
02.1994 - 09.2003
Certificate III Hairdressing - Hairdressing
TAFE Reid Campus
Certificate IV in Training And Assessing - Educational Assessment, Testing, And Measurement
CIT Bruce Campus