Stacy Tompkins

Community Mental Health

Temporary Fulltime

• Quality patient care. Confidently communicate with patients, members of the public, and departmental staff both in person and over the phone.
• Perform a variety of administrative duties using defined processes.
• Patient and appointment data.
• Maintaining patient records.
• Scanning, faxing, and ordering office supplies; daily billing and invoices; booking vehicles and clinician rooms.
• Organizing pathology specimen collections.
• Prioritizing daily tasks to meet deadlines.
• Respond to resolve non clinical and general frontline enquires to provide accurate and timely information to support patients and staff with relevant procedures.

• Day-to-day operation of central specimen reception, including the specimen function.
• Receiving, preparing, and sending specimens for analysis.
• Computer registration of request forms, processing stores.
• Assisting with clinical pathology duties.
• Contribute to CSR teams' KPI objectives and performance goals.

• Personal care: Helping with hygiene, grooming, dressing, bathing, and toileting.
• Household tasks: Helping with cleaning, ironing, cooking, and grocery shopping.
• Healthcare: Assisting with routine checks, administering medication, and first aid.
• Emotional support: Providing encouragement and companionship. Social activities.
• Identifying needs and developing plans to improve clients' quality of life.

• Conduct morning team meetings for the day ahead.
• Review scheduled work and prioritize critical tasks to meet daily objectives.
• Team leader support.
• Solve customer problems in person or over the telephone.
• Liaising with doctors and nursing homes.
• Dispense and prepare scripts in a timely and accurate manner.
• Assisting the pharmacist when required in all areas of the pharmacy.
• Provide consultations and answer inquiries from patients, healthcare professionals, and physicians regarding patients' scripts.
• Packing medications into Webster packs.
• Management of monthly accounts.
• Staff rosters and adjustments.
• Ordering and maintaining stock.
• Opening and closing of the store.
• Creating compound medication—receiving medication orders.
• Measuring quantities, mixing ingredients, packing medication, and updating records.
• Blood pressure and blood glucose testing.
• Liaising with pharmacy reps.