Stalin Prakash Perumal

• Spearheaded Testing for the migration of contact centre infrastructure from on-premise systems to cloud platforms.
• Designed and implemented a detailed test strategy and provided inputs to form specialized squads to address key project challenges.
• Provided key inputs and Oversaw the setup of testing environments and provisioned extensive test data for functional and non-functional validation.
• Developed and executed automated testing to streamline test processes and improve efficiency across multiple project phases.
• Established and Managed defect triage processes, ensuring prompt identification, prioritization, and resolution of system issues to maintain project timelines.
• Led the Load Testing requirement finalization and co-ordinated thorough load testing to guarantee performance stability under high-volume conditions post-migration.
• Created and presented traceability matrices, test completion reports, and sign-off documentation to ensure accountability and compliance.
• Coordinated multiple deployments across phases, performing Technical Verification Testing (TVT), with meticulous planning and execution.
• Delivered detailed reports and analysis to stakeholders, facilitating informed decision-making and achieving project milestones.

• Streamlined testing processes for increased efficiency and reduced overall test cycle time.

• Conducted regression testing of existing products.

• Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.

• Enhanced product performance with thorough troubleshooting and identification of critical defects.

• Test Estimation and Resource Planning.
• Guiding the team on Test Design, Test procedures and Test suite creation.
• Test Artifacts creation and Driving the testing from planning to completion.
• Active participation in Project planning Meetings.
• Preparing Daily Status Reports, Test Completion reports and providing Project Sign off.
• Reviewing all the Project Deliverables to ensure Quality.

• Payments Reconciliation and End to End Testing.
• ATM Connex System Testing, Channels and Agent application Testing
• Understanding the project requirement, Functional Specifications and create test cases.
• Data preparation for the scenarios created.
• Driving the project from planning to completion with co-ordination with Dev teams, offshore and other participating systems for End-to-End Testing.
• Active participation in Project Meetings and Test planning sessions.
• Driving End to End Testing, Defect Triage and tracking to closure
• Reviewing all the Project Deliverables to ensure Quality.
• Creating Test Recommendation report and provide Sign Off.

• Client Server (Merlin Teller) Testing, Mainframes Testing, IVR Testing, Mainframe Automation Testing using QTP, Application Test Support.

• Managed Testers from multiple vendors.
• Complete ownership of Test Estimation, Resource planning, Test artifacts, Test execution, Defect Triage
• Preparing Test Completion reports and providing Sign off for projects.
• Reviewing all the Project Deliverables to ensure Quality.

• Authored and maintained well-organized, efficient and successful manual test cases for entire team.

• Developed extensive documentation for various phases of the testing process, supporting efficient knowledge transfer among team members.

• Understanding the specification and requirements of the customers.
• Prepare Project Estimates and Resource Allocation.
• Designing of Components using AutoCAD and PRO-E
• Guiding the entire production team throughout the process.
• Co-ordination with third party vendors.
• Ensuring Quality through testing.