Stamatia Navosailagi
Kalkallo,VIC
Summary
I am a dedicated worker who is solely driven by providing the best possible customer service. With over 5 years experience in professional customer service through a variety of fields, I believe that I am skilled at building professional connections and relationships with individuals. I am knowledgeable about keeping optimal client satisfaction and putting their needs first. Familiar with working within a team environment in order to reach desired goals and maintain a positive work environment. I genuinely enjoy helping people and thrive when working in a productive team!
Overview
9
9
years of professional experience
Work History
Administration Officer
JEN Electrical
05.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Payroll duties
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
Personal Care Assistant
Baptcare
01.2021 - 10.2021
- Completed daily note taking of client behaviours and updating daily medical records.
- Assisted with all personal care duties.
- Advocated and supported clients.
- Documented patient medical information, case histories and insurance details to facilitate smooth running days.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported nursing staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Assisted with daily acts of living.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Personal Care Assistant
Home Care Services
01.2020 - 01.2021
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviour to keep healthcare supervisor well-informed.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted with daily living activities, running errands and household chores.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients by updating care plans and completing daily notes to understand patient's improvements or decline.
Administrative Assistant & Host
Porter Davis Homes
06.2018 - 01.2021
- Delivered quality administrative support to office staff, promoting excellence in office operations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed inventory, placed orders and handled payment for office supplies.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Retail Assistant
Lombard The Paper People
06.2015 - 06.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly lacewing items, and arranging according to size or colour.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Diploma - Nursing
RMIT University
Melbourne, VIC12.2020
High School Diploma -
Lalor Secondary College
12.2017
Skills
- Excellent Customer service
- Decision Making
- Independent
- Professional and Courteous
- Strong Organizational Skills
- Multitasking and Time Management
- First Aid Certification and Basic Life Support
- Verbal and Written Communication
- Punctual
- Relationship Building
- Problem Solving
- Clear Communication
- Highly Efficient and Productive
- File Maintenance
- Teamwork
- Flexible Schedule
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Administration Officer
JEN Electrical
05.2023 - Current
Personal Care Assistant
Baptcare
01.2021 - 10.2021
Personal Care Assistant
Home Care Services
01.2020 - 01.2021
Administrative Assistant & Host
Porter Davis Homes
06.2018 - 01.2021
Retail Assistant
Lombard The Paper People
06.2015 - 06.2018
High School Diploma -
Lalor Secondary College
Diploma - Nursing
RMIT University
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