Driven and decisive Human Resources Specialist offering 8+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
8
8
years of professional experience
Work History
Maintenance Officer
Southern Cross Care
Leeton
05.2023 - Current
Inspected completed work to assess quality and identify skill gaps.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Established and enforced clear safety policies to protect workers from injury.
Prepared and planned worksites to help jobs run smoothly.
Filled out work orders, repair logs and maintenance plans to document work completed.
Reported project progress, site problems and labor status to supervisors.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Kept records of parts and equipment used in projects to update inventory.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Monitored vendors and contractors work to see if they are meeting service levels agreement
Conducted facility inspections to identify and minimize risks
Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Put in place clear processes for repairs, system updates and building enhancements.
Set and managed policies covering building systems operation and maintenance.
Directed bidding and selection processes to find external contractors for specialized projects.
Contacted vendors to procure equipment and tools to meet organizational demands.
Communicated with distributors to acquire necessary equipment for the facility.
Human Resources Business Partner
Zimbabwe National Roads Administration
Harare, Zimbabwe
07.2021 - 09.2022
Up to 30 September 2022, (Staff compliment of 860)
Environmental Management Agency (EMA) –
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Drove changes to different areas of operations to align company with HR strategies.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Administered human resources plans and procedures company-wide to guide both management and employees.
Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
Maintained compliance with state and federal employment laws and regulations.
Worked with business leaders to evaluate and optimize human resources policies.
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
Diagnosed potential personnel issues to create action plans to eliminate complications.
Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
Implemented innovative employee incentive program to increase staff productivity.
Increased employee base by 25% to meet changing staffing needs.
Developed employee orientation and training programs for new hires.
Liaised between management and employees by relaying work information, adjustments and grievances.
Managed compensation, insurance and vacation days within employee benefits programs.
Scheduled meetings with employees to address concerns and grievances.
Researched industry trends to inform compensation and performance strategies.
Assisted in employee recruitment, hiring and interview processes.
Handled employee discipline and termination to address policy infractions.
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Prepared presentations to company executives regarding employee performance and retention trends.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Created and implemented employee retention strategies.
Suggested promotions and wage increases according to employee performance.
Helped with employee transfers and referrals.
Reported on workplace health and safety compliance to superiors.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Organized employee directories and updated individual contact information.
Scheduled random drug testing for employees to diminish regularity risks.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Human Resources Business Partner
Environmental Management Agency
Harare, Zimbabwe
01.2020 - 07.2021
Up to July 2021 (Staff Complement of 545)
Leading the communication and marketing plans that, process that support the unveiling of personnel policies
Implementing and interpret are within HR management's purview to ensure that the company's policies reflect sound business principles
Recommending the change in policy development to ensure alignment with business vision and best practices
Providing leadership training on how to interpret personnel policies
Leading the implementation of HR systems and procedures
Maintenance of accurate staff records
Reviewing filing systems to keep up with trends and improve efficiency
Personnel records administration
Initiating and implementing support strategies designed to motivate staff
Ensuring employee performance will be linked to reward through a robust performance management system supported by an internal equity programme
Integrating staff productivity measures into department’s performance to ensure the organization achieves objectives
Monitoring employee performance by analyzing performance appraisals/ contracts
Ensuring that the process is done in an objective, fair and transparent manner
Giving input in crafting of performance contracts
Supporting and assisting both the line managers and the individual in cases of underperformance
Providing guidelines and documentation needed to ensure successful implementation of the Performance Management Systems
Providing advice and clarification in facilitating the process and conduct performance audits to ensure successful implementation of the system
Conducting surveys to gauge employee engagement, satisfaction, moral etc
Leading the separation process by ensuring exit interviews are conducted and make appropriate recommendations
Developing and inculcating the combination of workplace culture and workplace policy that support the organizational structure, growth and strategy
Managing employment contracts by ensuring renewals are done on time, terminations are done according to the HR policy and the Labour legislation
Conducting HR visits as a way of facilitating a communication channel and keeping abreast with employee issues
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Drove changes to different areas of operations to align company with HR strategies.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
Maintained compliance with state and federal employment laws and regulations.
Worked with business leaders to evaluate and optimize human resources policies.
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
Diagnosed potential personnel issues to create action plans to eliminate complications.
Assisted in employee recruitment, hiring and interview processes.
Handled employee discipline and termination to address policy infractions.
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Prepared presentations to company executives regarding employee performance and retention trends.
Aligned HR policies with federal and local regulations.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Reported on workplace health and safety compliance to superiors.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Organized employee directories and updated individual contact information.
Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Scheduled random drug testing for employees to diminish regularity risks.
Human Resources Business Partner
African Chrome Fields
Midlands -Gweru, Zimbabwe
09.2015 - 12.2019
(Staff compliment of 1400), Visiting sick employees to motivate them and to ensure a level a social responsibility to all staff
Ensured that workers committee is in place to create a platform for all employees to address their grievances
Facilitated site visits and ensure that working environment is clean throughout the organization
Processing or monitoring the payment of employee benefits e.g
Staff loan, school fees
Communicated death notices of an employee to all staff
Implemented strategies and policies that will reward and compensate employees accordingly and also in line with their performance to ensure they retain capable personnel
Participating in compensation surveys to ascertain how the company fares against other players in the industry so as to compensate fairly and achieve the benefits of proper compensation
Participated in the company remuneration committee as a functional responsibility
Ensured that the proper Job Evaluation process has been done frequently to ensure that jobs are correctly graded and employees are remunerated in tandem with respective grades
Ensured statutory payments are paid by the set timelines so as to avoid any shortfalls in statutory requirements
Acted as the Reward interface for all Human resources system changes affecting reward
Conducted scenario analysis -compa- ratios
Staff costs modelling
Organizing, coordinating and managing appropriate methods, procedures, and activities of the entire payroll functions and ensure required resources are made available
Ensured that the required standard of payroll processing is procedurally adhered to
Analyzed, evaluated and continuously improved the methods and procedures of payroll functions
Ensuring that our staff members, (customers) are offered exceptional and excellent customer service and all payroll related queries are resolved promptly
Ensured that payrolls are processed accurately, timeous and in a compliant manner
Checked the overall payrolls after processing and before pay-out, at the end of every month
Ensured all payrolls plus the executive payroll, balance, before posting them to the finance books of the company
Resolved queries escalated by subordinates
Set strict control measures that prevents loses to the organization
Oversaw compliance with statutory regulations in relations to the payroll and ensure all statutory payments are made on time to avoid penalties
Provided for request made by the HR and Admin Director on issues pertaining to salaries and other related benefits as and when required
Liaised with external customers on payroll related issues
Oversaw completion and submission of Group Life insurance claim forms to insurance broker
Ensured ITF 16 reports required by Zimbabwe Revenue Authority are submitted before deadline to avoid penalties levied by ZIMRA
Ensured the payroll Year-end and Year-start procedures are implemented
Provided reward consulting advice to the Agency in the form of reward levels and structures at time of appointment, annual reward reviews, interim reviews, and general reward assistance
Undertook periodic remuneration surveys to assess market positioning for the business
Prepared the Human Resources system for the annual review based on the mandate approved by the Remuneration Committees
Coordinated the annual bonus process and works with business units to ensure that all bonus awards are decided upon in line with the guidelines, approved and uploaded on time
Prepared a comprehensive review of the actual increases and bonuses for review and approval by the senior management and Remuneration Committee
Conducted Human resources and Business training on Reward and Benefits
Ensuring that all payroll submissions are made on time and in the correct format
Managing payroll controls and practices to ensure ongoing governance
Administering monthly self-audit processes in order to improve service offering and governance
Addressing Audit findings immediately
Managing people costs with Head of Human Capital and Line managers
Reporting monthly on actual versus budgeted headcount, actual versus budgeted people costs; actual versus budgeted overtime, leave balances (budgets)
Building plans with line managers to manage people costs
Supporting in building a culture of fairness and transparency in all reward processes
Assisting with change management related to Reward projects and interventions
Leading specific Remuneration and Policy projects in order to create new products or enhances existing ones in line
Payroll management and reconciliations
Employee benefits administration
Salary and benefits survey
Payroll budgets
Subordinates’ performance appraisals
Reporting on HR Metrics
Rewards management designs
Payroll audits and head count management
Statutory returns management
Ensured the Safety, Health and wellbeing of all employees in line with legislation
Kept up with changes in legislation
Carried out regular inspections to ensure that policy is being implemented
Produced reports that recommend improvement of SHEQ
Led in-house training on SHEQ
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Drove changes to different areas of operations to align company with HR strategies.
Payroll Officer
ZIMASCO (Pvt) Ltd
Kwekwe, Zimbabwe
06.2015 - 09.2015
Up to September 2015 (1500 Staff Compliment)
Generated relevant paperwork and payroll reports.
Calculated overtime, vacation sick hours and other categories of time.
Managed payroll for temporary, hourly and salaried employees.
Utilized payroll systems to manage personnel payroll and administered employee benefits.
Assisted with audits by preparing accounts and providing information.
Entered corrected records into payroll system and added additional adjustments as required.
Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Processed and issued paychecks and earnings statements.
Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
Prepared and balanced end-of-period reports and reconciled payroll issues.
Processed new employee paperwork and entered information into payroll system.
Managed payroll and time and attendance systems.
Responded to employee inquiries regarding payroll and timekeeping.
Tracked employee vacation, personal and sick leave earnings and use.
Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
Trained new employees on company timekeeping systems.
Kept informed on tax law changes that applied to payroll process.
Prepared end-of-period payroll tax returns.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Compiled statistics, statements and reports on pay and benefits to submit to department heads.
Posted work hours completed to files to properly bill clients.
Verified past employment of candidate hires.
Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
Coordinated special programs and donation drives involving payroll deductions.
Responded to requests for information as company expert on payroll operations.
Updated and reconciled retirement, tax and health care accounts.
Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Education
Diploma in Payroll Management -
Institute of Payroll & Tax Administration
Harare, Zimbabwe
01.2018
Bachelor of Science - Business Management & Entreprenuership
Chinhoyi University of Technology
Entrepreneurshipbabwe
06.2015
Associate of Science - ISO45001:2018, ISO14001:2015, ISO9001:2015
Bindura University of Science Education
Bindura, Zimbabwe
Skills
Contract Negotiations
Property Maintenance
Facilities Management
Health and Safety Compliance
Budget Preparation
Relationship Building
Schedule Preparation
Supply Requisition
Vendor Relationship Management
Maintenance Planning
Standards Conformance
Employee Motivation
Adaptability and Flexibility
Data Entry and Analysis
Dependable and Consistent
Tools and Equipment Maintenance
Policy and Procedure Writing
Inventory Oversight
Analytical and Critical Thinking
Customer Relations
Corrective Action Implementation
Personnel Management
Accident and Injury Investigation
Word Processing
Mathematical Calculations
Hazard Monitoring and Management
Resource Allocation
Decision-Making
Conflict Resolution
Team Collaboration
Accurate and Precise
Materials and Labor Costing
Worker Training
Attention to Detail
Cross-Functional Collaboration
Report Preparation
Multitasking and Prioritization
Assignment Delegation
Personnel Skill Assessments
Safety Compliance
Employee Safety Training
Service Oriented
Specifications Interpretation
Enterprise Project Management
Quality Assurance
Stress Tolerance
Performance Evaluations
Equipment Operation
Professional Communication
Billing and Accounting Support
Employee Relations
Reviewing Compliance
Employee Retention
Optimizing Performance
Policy Implementation
Data Analytics
Legal Compliance
Strategic Planning
Optimizing Benefit Plans
Talent Recruitment
Advising on Strategies
Recommending Policy Improvements
Improving Employee Engagement
Policy Improvement Recommendations
Human Capital Management
Personnel Recruitment
Compensation and Benefits
Human Resources Allocation
Data and Trends Analysis
Health and Safety Programs
Training Development
Hiring Trends and Analysis
Staff Compensation
Leadership Training and Development
Advising Department Managers
Recruiting and Interviewing
Recruitment
Operations Management
Confidential Document Control
Union Negotiations
Succession Planning
Training Needs Analysis
Corrective Action Planning
Improving Organizational Standards
Recruitment and Hiring
Drafting and Administering Contracts
Employee Engagement
Labor Relations Coordination
Compensation and Benefits Administration
Payroll Coordination
Payroll Management
Employee Engagement Strategies
Personnel Information Systems
Budget Administration
Staff Management
Human Resources Department Processes
Human Resource Information System HRIS
Forecasting Employment Needs
Problem-Solving
Payroll Processing
Human Resource Management Software HRMS
Compensation Structuring
Labor Negotiations
Exit Interviews and Processes
Administering Disciplinary Procedures
Employment Record Verification
Dispute Mediation
Performance Optimization
Accident Investigations
Employee Relations Oversight
Human Resources Operations
Verbal and Written Communication
Benefits Administration
Employee Development
Onboarding, Training, and Development
Compliance
Training and Development
Hiring and Onboarding
Tool and Parts Inventory Oversight
Languages
English
Full Professional
Accomplishments
Successfully formulated and implemented the Benefits Matrix Structure for Zinara guided by Salary & Benefits Survey done using comparator organizations
Successfully lead the Zinara Skills Audit to support the Agency’s strategy
Successfully implemented Payroll Standard Operating Procedures at Zinara
Resolved Payroll non – compliances issues at Zinara
Successfully implemented Paywell Payroll System at Afrochine Smelting
Successfully implemented Biometric Clocking System at African Chrome Fields (Chrome Mining Company)
Successfully implemented Sage VIP Payroll System at African Chrome Fields (Chrome Mining Company)
Drafted and implemented the leave policy at African Chrome Fields Mining Company
Managed to design a Gang Register which was proven by General Manager at African Chrome Fields
Nemchem Internal Auditor of SHEQ Management System (ISO)
Timeline
Maintenance Officer
Southern Cross Care
05.2023 - Current
Human Resources Business Partner
Zimbabwe National Roads Administration
07.2021 - 09.2022
Human Resources Business Partner
Environmental Management Agency
01.2020 - 07.2021
Human Resources Business Partner
African Chrome Fields
09.2015 - 12.2019
Payroll Officer
ZIMASCO (Pvt) Ltd
06.2015 - 09.2015
Diploma in Payroll Management -
Institute of Payroll & Tax Administration
Bachelor of Science - Business Management & Entreprenuership
Chinhoyi University of Technology
Associate of Science - ISO45001:2018, ISO14001:2015, ISO9001:2015
Bindura University of Science Education
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