Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Stanley Karatzis

Melbourne,VIC

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Plumbing & Mechanical services. Experienced Plumber proficient in managing Plumbing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Focused Plumber & Director with 30 years of industry experience & success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Director of Operations

Smart Air Group
02.2006 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Defined, implemented, and revised operational policies and guidelines.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Senior Plumber

Smart Air Group
02.2006 - Current
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
  • Diagnosed problems with equipment by applying technical knowledge and troubleshooting skills.
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
  • Enhanced team performance with the development and implementation of comprehensive training programs.
  • Completed preventive maintenance on set schedules.
  • Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Performed evaluations of equipment performance to optimize productivity.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Contributed to continuous improvement efforts by actively participating in Lean Six Sigma initiatives aimed at process optimization.
  • Performed rigorous testing on new products or components before deployment to ensure quality assurance.
  • Championed company values while consistently meeting deadlines under challenging conditions without compromising quality.
  • Tested components and systems to evaluate performance and identify concerns.
  • Repaired components, systems and machines to control costs.
  • Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Served as a key point of contact between internal teams, customers, suppliers for technical inquiries or issue resolution needs.
  • Supported procurement activities by providing insight into selection decisions based on technical expertise.
  • Increased overall system reliability by implementing thorough preventive maintenance programs across all equipment lines.
  • Maximized resource utilization through efficient scheduling and assignment of tasks among team members.
  • Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
  • Developed strong relationships with vendors, negotiating favorable pricing terms while maintaining high-quality standards.
  • Optimized processes by identifying areas for improvement and implementing innovative solutions.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Tracked and recorded parts and labor costs related to each service call.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Applied critical thinking and research to address complex issues.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Addressed routine equipment maintenance according to established schedule.
  • Maintained compliance with regulatory standards and safety requirements.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Tested systems, noting issues and completing preventive maintenance.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Operated ground microphones and listening discs to locate hidden water line leaks.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
  • Prepared budgets and estimated costs for potential work on piping systems.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Planned pipe system layout, installation and repair according to specifications.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Cut openings in structures to accommodate pipes and pipe fittings.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Kept detailed job records using software to maintain up-to-date filing system.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Offered guidance and training to junior team members.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Inspected sewers and piping systems to assess quality and condition.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Selected type and size of piping required for each project.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Filled pipe systems with water and air to determine location of leaks.
  • Measured, threaded, and cut materials to correct angles.
  • Complied with state plumbing codes throughout duration of each project.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Repaired plumbing systems, components, and equipment.
  • Stayed current on industry trends through participation in professional development courses, leading to the application of innovative techniques that improved overall efficiency.
  • Enhanced team productivity by providing mentorship and guidance to junior plumbers, leading to increased job performance.
  • Expertly installed energy-efficient fixtures such as low-flow toilets and faucets in various establishments contributing to water conservation efforts.
  • Collaborated with architects, engineers, and general contractors to ensure seamless integration of plumbing systems into new construction projects.
  • Maintained high safety standards by conducting regular inspections of equipment and worksites, resulting in reduced accidents and injuries.
  • Prepared detailed project reports to provide clients with accurate information about work progress timelines, and costs.
  • Established long-term relationships with clients through exceptional customer service, leading to repeat business and referrals.
  • Developed customized plumbing solutions for clients, addressing unique challenges and providing cost-effective results.
  • Increased revenue growth by identifying upselling opportunities while meeting client needs for additional services or upgrades.
  • Completed comprehensive maintenance contracts for commercial properties that extended the lifespan of plumbing systems while reducing repair costs over time.
  • Reduced project completion times with effective communication and coordination between team members and clients.
  • Led training sessions for newly hired plumbers focusing on best practices and techniques in the plumbing industry resulting in increased overall skillsets.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines, budgets, and quality expectations.
  • Troubleshot emergency plumbing situations promptly and effectively, minimizing property damage caused by leaks or breaks in piping systems.
  • Conducted thorough site assessments to provide accurate estimates for labor costs, materials needed, and project timelines.
  • Streamlined inventory management, ensuring timely procurement of materials required for various projects.
  • Performed skilled repairs on various types of pipes including copper cast iron PVC PEX and ABS ensuring long-lasting functionality and durability.
  • Consistently met or exceeded performance goals set by management, earning recognition as a top-performing Senior Plumber within the company.
  • Improved client satisfaction by efficiently diagnosing and resolving complex plumbing issues in residential and commercial settings.
  • Optimized workflow processes by implementing advanced technologies like video inspection tools and pipe locating devices.
  • Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
  • Kept detailed job records using [Software] to maintain up-to-date filing system.

Senior Service Manager

Construction Equipment Australia
02.2004 - 03.2006
  • Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
  • Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
  • Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
  • Streamlined workflow processes to increase overall operational efficiency and reduce costs.
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
  • Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
  • Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
  • Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
  • Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
  • Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
  • Increased team efficiency by providing comprehensive training and development programs for service technicians.
  • Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
  • Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
  • Reduced response times for customer inquiries through the implementation of a centralized communication system.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored service staff performance and provided feedback for improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Apprenitce & Senior Plumber

Complete Fleet Services
11.1994 - 09.2003
  • Increased revenue growth by identifying upselling opportunities while meeting client needs for additional services or upgrades.
  • Conducted thorough site assessments to provide accurate estimates for labor costs, materials needed, and project timelines.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines, budgets, and quality expectations.
  • Prepared detailed project reports to provide clients with accurate information about work progress timelines, and costs.
  • Performed skilled repairs on various types of pipes including copper cast iron PVC PEX and ABS ensuring long-lasting functionality and durability.
  • Developed customized plumbing solutions for clients, addressing unique challenges and providing cost-effective results.
  • Completed comprehensive maintenance contracts for commercial properties that extended the lifespan of plumbing systems while reducing repair costs over time.
  • Consistently met or exceeded performance goals set by management, earning recognition as a top-performing Senior Plumber within the company.
  • Led training sessions for newly hired plumbers focusing on best practices and techniques in the plumbing industry resulting in increased overall skillsets.
  • Maintained high safety standards by conducting regular inspections of equipment and worksites, resulting in reduced accidents and injuries.
  • Enhanced team productivity by providing mentorship and guidance to junior plumbers, leading to increased job performance.
  • Collaborated with architects, engineers, and general contractors to ensure seamless integration of plumbing systems into new construction projects.
  • Expertly installed energy-efficient fixtures such as low-flow toilets and faucets in various establishments contributing to water conservation efforts.
  • Troubleshot emergency plumbing situations promptly and effectively, minimizing property damage caused by leaks or breaks in piping systems.
  • Improved client satisfaction by efficiently diagnosing and resolving complex plumbing issues in residential and commercial settings.
  • Streamlined inventory management, ensuring timely procurement of materials required for various projects.
  • Stayed current on industry trends through participation in professional development courses, leading to the application of innovative techniques that improved overall efficiency.
  • Established long-term relationships with clients through exceptional customer service, leading to repeat business and referrals.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Measured, threaded, and cut materials to correct angles.
  • Complied with state plumbing codes throughout duration of each project.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Repaired plumbing systems, components, and equipment.
  • Filled pipe systems with water and air to determine location of leaks.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Inspected sewers and piping systems to assess quality and condition.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
  • Kept detailed job records using [Software] to maintain up-to-date filing system.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Planned pipe system layout, installation and repair according to specifications.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Fabricated piping pieces and components in line with design specifications for each system.

Education

Certificate III & IV - Construction Trades

Go Tafe Shepparton
Shepparton, VIC
11.2014

Certificate III in Plumbing & Gasfitting - Construction Trades

Master Plumber & Gas Fitters Association
Maylands, WA
04.1998

Certificate III in Plant Equipment And Plumbing - Construction Trades

South Metropolitan TAFE
Thornlie, WA
11.1994

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Process Improvement
  • Business Management
  • Process Improvements
  • Quality Assurance
  • Leadership training
  • Cost Control
  • Workforce Planning
  • Risk Mitigation
  • Performance Analysis
  • Resource Allocation
  • Capital Spending
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Employee Development
  • Staff Management
  • Staff training/development
  • Decision-Making
  • Employee Relations
  • Customer Service
  • Customer Service Management
  • KPI Tracking
  • Data Analysis
  • Effective leader
  • Customer Relations
  • Hiring and Onboarding
  • Performance Improvements
  • Relationship Building
  • Proficient in [Software]
  • Performance Evaluation and Monitoring
  • Employee Motivation
  • Human Resources
  • Staff hiring
  • Organizational Structuring
  • Budget Development
  • Staff Development
  • Customer Retention
  • P&L Management
  • Goal Setting
  • Budget Control
  • Policy Development and Enforcement
  • Delegating Work
  • Staff Scheduling
  • Scheduling
  • Performance Evaluations
  • Financial Oversight
  • Cost Reduction
  • Revenue Growth
  • Revenue Forecasting
  • Administrative Management
  • Business Forecasting
  • Business Growth Initiatives
  • Inventory Control
  • Business Development
  • Inventory Management
  • Contract Administration
  • Records Organization and Management
  • Financial Administration
  • Employee reviews
  • Cost analysis and savings

Accomplishments

  • Supervised team of 25 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of the Cabrini Pvt Hospital Gandel Wing.

Certification

  • Licensed Plumber - 50247
  • Licensed Refrigeration -LO47607
  • License Handling - 35247
  • Licensed Plumber and Gas fitter WA 19895

Languages

Greek
Professional Working

Timeline

Director of Operations

Smart Air Group
02.2006 - Current

Senior Plumber

Smart Air Group
02.2006 - Current

Senior Service Manager

Construction Equipment Australia
02.2004 - 03.2006

Apprenitce & Senior Plumber

Complete Fleet Services
11.1994 - 09.2003

Certificate III & IV - Construction Trades

Go Tafe Shepparton

Certificate III in Plumbing & Gasfitting - Construction Trades

Master Plumber & Gas Fitters Association

Certificate III in Plant Equipment And Plumbing - Construction Trades

South Metropolitan TAFE

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Stanley Karatzis