Stanley Ng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Sales Associate position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Sales and Marketing Manager
East Asia Christmas Decoration Co. Ltd.
10.2019 - 06.2023
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales and Marketing Manager
Fortune Seafoods
09.2017 - 10.2019
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 15% in sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Sales and Marketing Representative
East Asia Christmas Decoration Co. Ltd.
10.2008 - 09.2017
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Communicated relevant information to internal and external stakeholders.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Examined needs, wants and spending patterns of target audience.
Travel Advisor
STA Travel
07.2002 - 12.2003
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Collaborated with colleagues to create and promote special travel packages.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Education
Bachelor of Arts - Travel Industry Management
The Hong Kong Polytechnic University
Hong Kong12.2006
Skills
- Brand-Building Strategies
- Contract Negotiation Expertise
- Performance Tracking and Evaluations
- Account Development
- Outreach Initiatives
- Promotions and Marketing Strategies
- Sales Presentation
- Product or Service] Expertise
- Brand Development and Marketing
- Retail Knowledge
- Account Servicing
- Closing Techniques
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Sales and Marketing Manager
East Asia Christmas Decoration Co. Ltd.
10.2019 - 06.2023
Sales and Marketing Manager
Fortune Seafoods
09.2017 - 10.2019
Sales and Marketing Representative
East Asia Christmas Decoration Co. Ltd.
10.2008 - 09.2017
Travel Advisor
STA Travel
07.2002 - 12.2003
Bachelor of Arts - Travel Industry Management
The Hong Kong Polytechnic University
Hobbies
Running (I run everyday!)
Hiking
Photography
Cooking
Brewing coffee particularly in hand drip coffee, coffee appreciation.
Playing sports (Basketball, tennis, badminton)
Reading
Model-making
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