Stanley So

Focuses on vehicle repairability, safety, and technology to support the insurance industry. Conducts testing and analysis on crash repairs, removal and refitting of parts, and the impact of new vehicle(EV) technologies on the automotive industry and repair costs. Provides data to help assessors, insurers, and repairers determine repair times, costs.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Collaborated with service advisors to accurately communicate repair needs to customers.
• Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.

• Completed minor repairs and basic upkeep work with minimal supervision.
• Briefed customers regarding vehicle information, work requires and liaise with service advisor.
• Carry out Receiving and delivering vehicle to customers.