STAR SERAFINYA BLESSYNG

• Managed Program of Works – Student Legislative and Policy Projects/Programs using Scrum Agile Methodology and PRINCE2 project management.
• Developed business cases for the Program of Works.
• Coordinated with stakeholders to identify objectives, deliverables, and benefits realization for projects.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Negotiated contracts with vendors and suppliers in support of program and project objectives.
• Developed and managed program plans, schedules, budgets, quality targets, and performance metrics.
• Proposed modifications to project plans for the Project Board's review and approval.
• Produced thorough, accurate and timely reports of project activities.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Reported regular project statuses to facilitate delivery schedules, and manage bottlenecks.
• Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved issues.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Promoted high customer satisfaction by resolving problems with knowledgeable, and timely service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
• Coached, mentored and trained personnel to create positive working environment.
• Managed change requests related to scope changes or requested modifications during the course of a project.
• Established appropriate governance structures for programs and projects based on organizational needs.
• Prepared project progress reports, identified areas for improvement, and provided clarifications as needed.
• Designed training materials used by team members when onboarding new personnel or introducing process improvements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Created detailed work breakdown structures for complex projects that included task assignments and resource allocation plans.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Coordinated rollout and upgrade of software to increase operational efficiency.
• Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
• Organized post-implementation reviews at the conclusion of each project phase in order to assess effectiveness.
• Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
• Created and maintained project documentation to ensure consistency of processes across the organization.
• Projects managed in 2024: 16 projects in 4 streams: Carryover (4), Strategic (6), Fees (2), and UQ Policy and Legislative Changes (4); median length: 6 months each.
• Budget: just under $6M for 3 years; year 2024: $1.981M, year 2025: $2M, year 2026: $2M.
• Project managed in 2023: 16 projects, median length of 6 to 12 months each.
• Budget: $2.553M.
• Projects managed in 2022: 11 projects in progress or execution when I began my role as Program Manager in September 2022.
• Budget: $2.635 million.
• Reported to the Governance Group (Steering Committee) every six weeks, and the Advisory Group (Sub-Committee) every eight weeks, using PowerPoint slide deck presentations.
• Managed a high-performing team of developers and functional analysts, with a minimum size of 6 staff members or contractors, up to 12 team members, hybrid and flexible working arrangements, for enhancements and uplift to Oracle PeopleSoft Campus Solutions, internal and external integrations, and closely working with the Product Owner (Academic Services Division).
• Led teams to achieve operational standards and meet safety, quality, and delivery metrics.
• Evaluated individual and team business performance, and identified opportunities for improvement, providing coaching when necessary.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Recruited and trained a Principal Project Support Officer from June 2023 onwards to assist with program reporting and scrum ceremonies, part-time, in 2024.
• Provided technical assistance in resolving issues encountered during the course of a project.
• The main tools used for Agile Scrums were Jira, documentation using Atlassian Confluence, and MS SharePoint for documentation storage.
• MS Project Professional for Planning.
• ProTRAC was used by the PMO for program/project reporting.

• Simultaneous Scrum Master for two independent Scrum Teams of between four and eight people each, while also serving as a Project Manager for Oracle PS Campus Solutions Upgrade projects (twice yearly).

1) The Maxi Taxi Scrum Team was a TCSI project working in collaboration with the vendor Oracle and the Department of Education, Skills, and Employment to enable the government reporting of student data via new B2G (Business to Government) APIs. 2) Gryffindor Scrum involved operational business process changes, improvements, projects, and bug fixes in relation to Oracle, PeopleSoft, Campus Solutions, and Student Admin.

• Main tools used for Agile Scrums: Jira and Confluence.
• On the vendor selection panel for Managed Service Delivery procurement activity, and program/project service delivery.
• Hired contractors or recruited employees, and managing inductions and performance appraisals.
• Undertook PeopleSoft development and functional testing, where required.

• Conducted research into emerging technologies as needed for projects.
• Evaluated software to recommend improvements or upgrades to Oracle (PeopleSoft) Campus Solutions for the Department of Education, Skills and Employment (DESE) initiative - TCSI Project.
• Implemented best practices for software development processes within the team.
• Assessed competitor strategies to inform the team's direction and focus.
• Ensured compliance with industry standards, regulations, policies, and procedures.
• Lead Technical Consultant for the following Sustaining University Business (SUB) and Research Portfolio projects:
• Oracle/TCSI Project – Developer 2019/2020 (involved in PS TCSI Working Group – functional/operational meetings with Oracle and university providers from September 2019.)
• Coordinated with the patching team to apply TCSI POCs (Data Capture and APIs) to a specific TCSI test CS92 environment, and undertook customization retrofits and unit testing of Oracle code, provided early feedback to Oracle.
• Developed specific GU mods to TCSI code, where gaps were noted.
• Coordinated with the patching team when PUMs were released, advising on selective adoption and bug fixes.
• Agile approach to designing and developing custom GU error handling of TCSI API messages using Fluid Work Centre and Dashboard.
• Change of Bank Project – Developer, 2020.
• PCI Remediation Project – Developer, 2019.
• PeopleSoft HDR (Higher Degree Research) 2 Optimization Project – Developer/Business Analyst, 2019.
• GUMURRII ATSITAP Project – Business Analyst, 2019.
• PeopleSoft HDR Optimization Project – Developer/Business Analyst, 2018.
• Salesforce/PeopleSoft Integration Project – Business Analyst, 2018.
• Payment Portal Onboarding Project – Developer, 2018.
• Payment Portal Project – Technical Team Lead, Designer/Developer, 2017-2018.
• GriffithPAY (X-Cart) Improvement Project – Developer/Business Analyst, 2017–2018.
• StudyLink Phase 2 Accept and Pay (StudyLink and PeopleSoft integration) – Developer, 2016
• Accommodation System Upgrade Phase 2 (StarRez and PeopleSoft integration) – Developer, 2016.
• Accommodation System Upgrade Phase 1 (StarRez and PeopleSoft integration) - Developer, 2015-2016.
• Streamline Cash Receipting Process (X-Cart) – Developer/Business Analyst, 2014-2015.
• Workflow of PeopleSoft Forms, Phase 3 – Developer, 2013-2014.

PeopleSoft Technical Operational Support – Developer Nov 2012 - Nov 2013.

• Provided Peoplesoft development across PeopleSoft 9.0 Campus Solutions, Finance and Supply Chain Management and Human Capital Management.
• Acquired extensive experience and sound knowledge base of Student Administration and Student Financials due to high level of customisations required.
• Developed bolt on customisations using an extensive range of PeopleTools products such as PeopleCode, SQLs, Application Engine Programs, Application Packages, Integration Broker, File Layouts and BI Publisher.
• Modifications to SQRs and minor modifications to COBOLs.
• Performance tuning SQRs and applicable SQLs, adding indexes, etc. as processes taking excessive time to run.
• Maintained a high standard of technical document writing throughout contract period – project and operational; General Design documents, Interface Design documents, Database Design documents, Test Strategy documents, Test plans, Test Scenarios, Test Scripts, Test Summary documents, User Guides, Training documents and presentations, Security documents, Business Process Maps (Visio), Operational Support Plans, etc.

• Developed an SQR interface between the Travelex payment system and PeopleSoft Student Financials, so that student payments could be uploaded into PeopleSoft
• Designed and created new functionality so that students with no existing ID can still be uploaded as a department receipt and later voided and recreated as a student receipt or a department receipt with correct accounting details
• Created on-line tracking information and Queries
• Updated the automated Bank reconciliation process (SQR)
• Created test plans and organised execution through test environments
• Organised migrations and prepared all documentation required
• Conducted several demonstrations of concepts to key business users
• Conducted training to end-users
• Modified XMLP reports – Row Sets and Application Engines (Transcripts and Financial Summary) and created new Application Engine XMLP Reports to report student financial summaries linked to sponsors
• Resolved normal day-to-day Student Administration and Student Financials v9.0 Service/Incident Requests
• Resolved service requests involving Financials v9.1 and HR/GP v9.0
• Expert knowledge of PeopleTools v8.51

• Managed USQ Ad Hoc mini projects for PeopleSoft Financials. These projects were:
• PS Finance Patch Project Follow Up
• Spendvision Drill
• Asset Register Customisation Enhancements
• Stock Take feature implementation
• NVision Bolt on Update
• Commitment Control Data Update

• Managed the development team on a PeopleTools Upgrade on all PeopleSoft Financials 8.9 environments
• PeopleTools Upgrade from PT 8.47.07 to PeopleTools 8.49.27
• All PeopleSoft Financials 8.9 environments patched up to MP12_delta and Bundle #34 and all customisations re-applied and working
• Provided documentation on all customisation fixes
• Provided documentation on PS F89 Patch Cycle processes
• Provided documentation on unit testing
• Trained USQ PS Financials Staff on patching matters.

• Managed the development team on an upgrade project of Human Resources and Campus Solutions from PeopleSoft v7.6 to v9
• Provided weekly reports to the Project Manager
• Ensured all critical, high and medium priority functional specifications could be development in time for go-live
• Approved technical specifications, assigned work out, provided estimates of development work effort, estimated completion dates and tracked development hours
• Patched the system
• Performed migrations to move to production repetitive cycles and to final production
• Maintained integrity of the environments and performance, co-ordinated and organised mass migrations
• Expert knowlege of PeopleTools 8.49.22

• Created or modified SQR and Crystal Reports.
• Provided technical and functional support, as well as development, to all existing and new functionality implemented for particular modules, including CRM and Campus Solutions, and HR. PS 8.9 and PeopleTools 8.48.02.

• I wrote SQR reports for Campus Solutions.
• I wrote SQR data extract/import files in CSV format containing student personal information and student enrollment information.
• Created or modified Crystal Reports.
• Provided technical and functional support, as well as development, to all existing functionality implemented for particular modules, CRM, and Campus Solutions. PS Version 8.9, PeopleTools 8.48.02.

• Provided technical and functional support/development to all existing functionality implemented for particular modules, being GL, AP, PO, EX, AM, AR, Billing and Contracts. PS Version 8.4 SP2, PeopleTools 8.44.
• Performed extensive work on existing and new crystal reports, specifically for the Contracts module.
• Provided support for workflow, security setup, and maintenance.
• Completed major project development work – Travel and Expenses Decentralization, consisting of a very small team of 2-3 people for 6 months. The major task was workflow implementation, with some customization to vanilla workflow processing required, including a virtual approver, a virtual router, and bug fixing.

• Communicated with clients to understand system requirements.
• Evaluated emerging technology factors around cost comparison, portability or usability.
• Prepared Business Case for Purchase Order and Journal Workflow.
• Prepared a Cost-Benefit Analysis and Functional Analysis paper.
• Recommended to delay the workflow project until later in the year to ensure business readiness.

• Provided expert technical support to PeopleSoft Financials, v8.41.10 General Ledger, Accounts Payable, Purchasing, Asset Management, Budgeting, and Project Costing modules.
• Proactive participation in technical problem resolution, continuous improvement, and enhancement/upgrade projects.
• Examples of tasks carried out are:
• Developed customizations using PeopleTools, SQR, and SQL.
• Developed the Archiving Strategy document and ensured that archiving activities are carried out according to the plan.
• Technical problem resolution requiring PeopleTools, SQR/SQL, Oracle, and COBOL debugging skills and fixes.
• Applied PeopleSoft bundles and liaised with Oracle PeopleSoft Support for any problem-resolution requirements.
• Performed functional analysis on the more complex business requirements and solutions.
• Prepared technical design documents and ensured customization/fixes were carried out in all regions on the migration path, and fully tested.

• Managed and led a team of min 4 up to 10 staff members and responsible for providing expert functional support to PeopleSoft General Ledger, Accounts Payable, Purchasing, Asset Management, Budgeting and Project Costing modules.
• Proactive participation in problem resolution, continuous improvement, and enhancement/upgrade projects.

Key BAU tasks were:

• Development of SLA with the end users, and its ongoing monitoring.
• Maintained effective relationships with the IT PS Support department, and provided advice on technical issues, inputs to the development of an SLA between SA and IT, and its ongoing monitoring.
• Prioritized work requests in the Help Desk tracking system MI CARE and ensured that the support requests were resolved within the agreed timeframes.
• Proactively recommended PeopleSoft patches to be implemented for improving system reliability and performance.
• Led the team in assisting end users to define their development and enhancement needs related to PeopleSoft Financial Systems, including problem resolution, required and desired functionality changes, and ongoing maintenance, enhancement, and other modifications of the existing Financial Systems. Assist with this development through liaison with end users and IT resources.
• Managed the ongoing performance of the staff within the department by providing effective feedback, relevant training, and career development initiatives and programs. Ensured that the team was motivated to continuously improve service levels for the end users.

The secondment position title was 'Co-GL Stream Lead.' The tasks for the Secondment Project PULSAR (upgrade from v7.52 to v8.4, March 2002-March 2003) were:

• Assisted in the preparation of the RFI, and evaluated the responses.
• Key Representive on the committee to decide who was the preferred implementation partner.
• Assisted in the discovery phase of the project, where analysis was undertaken over an intense six-week period to determine a number of recommended strategies for the implementation phase of the project. Strategies developed particularly related to asset management, project costing, and interfaces.
• Assisted in the planning phase of the project, where analysis was undertaken over an intense eight-week period to determine a number of recommended strategies for the implementation phase of the project.
• Assisted in the preparation of the GL Statement of Work and documentation of the 'As-Is' processes.
• Assisted in the implementation phase of the project in which PS v8.4 was designed, configured, tested, and successfully deployed. Specific tasks included the development of 'To-Be' process documents, customization analysis for the upgrade lab, involvement with upgrade lab activities regarding testing and problem resolution, application of patches and migrations, all SQR report development and upgrades, and problem resolution for all modules.

• Provided technical support for PO, AM, GL, and AP production environments. PeopleSoft v7.52, using PeopleTools v7.54.10. Client also supports Brazil and Argentina, v7.52 localized. However, the client upgraded to PeopleSoft v7.53 using PeopleTools v7.6.
• Investigated and resolved cases logged by the users.
• Investigated failures in interfaces.
• Investigated PS process failures, and, if necessary, corrected data.
• Outlined performance enhancements and/or glitches in processes.
• I liaised with GSC.
• Provided workarounds until cases were corrected in the production environment.
• Provided replication instructions to developers and the testing team.
• Maintained configuration.
• I raised SIRs and change requests, and unit test the bug fixes.
• Provided reconciliations between accounts payable and general ledger.

• Provided technical support for AR, GL, and AP production environments and development environments. PeopleSoft v7.51, using PeopleTools v7.57.
• Investigated and resolved problem logs.
• Provided support during the v7.53 upgrade.
• Participated in customizations and alternate account migration.
• SQR/Crystal report developments.

• Peronally implemented PeopleSoft Purchasing and Asset Management. PeopleSoft v7.52, using PeopleTools v7.54.10.
• Provided support for PeopleSoft General Ledger and Accounts Payable v7.52

The duties involved in implementing PeopleSoft Purchasing and Asset Management:

• Development of design documentation.
• Project Management.
• Configuration setup.
• Alteration of specific SQRs as part of customization, including translation into five European languages.
• Set up of workflow for purchasing.
• Table and view creations, panel design, writing PeopleCode, and Crystal Report modifications.
• Testing, sign-off and deployment.

• Implemented PeopleSoft General Ledger v7.5, using PeopleTools v7.53.
• Supported implementation of Accounts Payable v7.5, Billing v7.5, and Asset Management v7.5.

The duties involved in implementing the above PeopleSoft modules were:

• Prototyped business process data capture.
• Business process re-design.
• Created crystal reports, nVision reports, and the related tables, views, configuration, and panel setup.
• Set up GL UAT material and training material.
• Conducted GL UAT and training.
• Compiled test, technical, and functional specifications.
• Go live and support.

Provided ongoing Operational Support for PeopleSoft Financials (including implementations):

• General Ledger, Project Costing & Asset Management v6.0 (Nov 1997 – Mar 1999)
• Budgets v6.0 (Feb 1998 – Mar 1999)
• Accounts Payable v6.0 (May 1998 – Mar 1999)
• Purchasing & Inventory v6.0 (Nov 1998 – Mar 1999)

The duties involved in supporting the above PeopleSoft modules were:

• Ongoing setup and amendment of security.
• Ongoing setup and amendment to workflow.
• Ongoing creation of new business units when new modules are brought into the production environment.
• Ongoing configuration setup and amendment (desktop and database) as requested by the business.
• Resolved change requests, which mostly involved changing or creating panels, creating or modifying views, and re-creating tables using PeopleTools v6.11.
• Created public queries upon user demand.
• Resolved incident reports, which required modifications to the functionality of the modules.
• Prepared database requests.
• Implemented changes to user access.
• Created Crystal Reports.
• Created nVision layouts, report requests and scopes.
• Solved client problems related to the usage of PeopleSoft software.
• Scheduled jobs, processes (daily, weekly, and monthly)
• Involved in upgrade tests and ongoing system testing.

Supported PeopleSoft HR, Payroll, and Management v5.8 (including implementation) (June 1998 – Mar 1999)

The duties involved in supporting the above PeopleSoft modules were:

• Ongoing setup and amendment of security.
• Ongoing configuration setup and amendment (desktop and database) as requested by the business.
• Resolved change requests, which mostly involved changing or creating panels, creating or modifying views, and re-creating tables.
• Created public queries upon user demand.
• Resolved incident reports, which required modifications to the functionality of the modules.
• Prepared database requests.
• Implemented changes to user access.
• Solved client problems related to the usage of PeopleSoft software.
• Scheduled of jobs, processes (daily, weekly, and monthly)

• Involved in a team environment with the view of successfully implementing PeopleSoft Financials (General Ledger, Project Costing, and Asset Management v6.0). Duties involved:
• Configuration setup, for example, creating business units, defining tableset sharing, and establishing default table values.
• Performed systems testing.
• Defined functional and test specifications.
• Constructed the Systems Administration Manual.
• Workflow setup.
• Security setup.
• Created crystal and Nvision financial reports.
• Customized local copy of PeopleBooks.
• Scheduled Jobs/Processes.
• Ensured that the PCs in the organization were compatible with PeopleSoft.
• Ensured that the PCs in the organization meet the company’s S.O.E. installation specifications.

• Performed reconciliations of Treasury and banking accounts.
• Maintained the Cash Management System.
• Processed dishonored checks.
• Internal/external cash flow reporting (e.g., Dept. of Treasury, ABS, etc.)
• Reported on the current debt levels (gross borrowings and repayments) and finance charges.
• Prepared Treasury budgets, reviewed, and analyzed.
• Production of checks and control.
• Coordinated banking.
• Administered Financial Instrument Settlement, Austraclear System, and the Company Credit Card system.
• Coordinated payment of all Treasury-related invoices and payroll processing.
• Prepared Mainframe Financial Reporting Manuals.
• Reviewed the suitability of a new Treasury Accounting System. This required planning, system testing, process analysis, process documentation, and policy.
• Extensive use of database reporting tools.
• Involved in the Accounts Payable system restructure.

• Production of the Corporate Business Report.
• Assisted in the preparation, input, and management of corporate budgets.
• Developed budget and business report input spreadsheets focusing on KPIs.
• Assisted in the preparation of FBT schedules for executive motor vehicle usage.
• Statutory reporting.
• General ledger processing.
• Fixed asset system maintenance, including W-I-P clearances.
• Represented finance on the Business Improvement Team.
• Prepared Sales Variance Analysis Reports.