- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Baking
- Food Tourism
- Watching Movies and TV Shows
- Outdoor Recreation
- Mindfulness Practices
- Documenting and sharing travel experiences
- Personal Development and Self-Improvement
Starshia-maree DONNELLY
Sussex Inlet
Summary
Dynamic and dedicated restaurant professional with extensive experience at Sussex Inlet Bowling Club. Proven track record in enhancing guest satisfaction through exceptional customer service and effective complaint resolution. Skilled in cash handling and POS operations, fostering strong relationships with patrons while maintaining high service quality in fast-paced environments.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to work in the field, leveraging strong interpersonal and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Sussex Inlet Bowling Club
05.2023 - 09.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest satisfaction.
- Delivered food and beverages efficiently, ensuring timely service.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to coordinate meal preparation and delivery.
- Adapted quickly to changing customer needs and restaurant demands.
- Handled cash transactions accurately and managed point-of-sale system effectively.
- Resolved guest concerns promptly to ensure positive dining experiences.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Food Waiter
Bamboo River Resturant
01.2023 - 05.2023
- Provided exceptional customer service to enhance dining experience.
- Took and processed orders accurately, ensuring timely delivery.
- Assisted in menu knowledge, answering customer inquiries effectively.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure efficient order fulfillment.
- Handled cash transactions and processed payments securely and efficiently.
- Adapted quickly to changing customer needs during busy shifts.
- Supported team members in maintaining high service standards and productivity.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Education
Online - Bartending
Alison/CTA/tafe
Online/tafe01-2025
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Table setting
- Food safety awareness
- Guest engagement
- Complaint resolution
- Conflict management
- Portion control
- Courteous demeanor
- Point of sale (POS) system operations
- Positive and professional
Interests
Timeline
Restaurant Waiter
Sussex Inlet Bowling Club
05.2023 - 09.2023
Food Waiter
Bamboo River Resturant
01.2023 - 05.2023
Online - Bartending
Alison/CTA/tafe