Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Availability
Work Preference
Quote
Timeline
GeneralManager
Stasia Zobel

Stasia Zobel

Doreen,VIC

Summary

Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. An adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
years of professional experience
2
2

Certificates

Work History

Team Member (Trainee)

Grill'd
09.2023 - Current
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Learned all required tasks quickly to maximize performance.
    • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
    • Contributed to team success by completing jobs quickly and accurately.
    • Developed strong cooperative relationships with coworkers and managers.
    • Maintained productive, efficient approach to all tasks.
    • Developed strong customer service and product knowledge skills to enhance individual and team performance.
    • Operated register to process payments and collect cash payment for order totals.
    • Worked different stations to provide optimal coverage and meet production goals.
    • Addressed and resolved customer complaints in polite and professional manner.
    • Trained new team members by relaying information on company procedures and safety requirements.
    • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
    • Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
    • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Waitress Trainee

Shaws Road Winery
09.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Maintained professional demeanour even difficult interactions resolving conflicts tact diplomacy.

Team Member

Laurimar Pizza
04.2022 - 07.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.

Office Assistant

Scouts Victoria
05.2022 - 05.2022
  • Year 10 work experience helping the office with simple tasks such as sorting and cleaning around the office, and sorting certificates and prepping them and medallions to be delivered to scouting members

Education

High School Diploma -

Hazelglen College
Doreen, VIC
10.2024

Skills

    • POS - including cash handling and eftpos
    • Personal grooming and maintaining professional appearance
    • Exceptional customer service
    • Hospitality service expertise
      • Hosting of guests and providing care and expertise to customers
      • Food Running and food presentation
      • Food safety understanding

Affiliations

  • Scouting since 2016

Certification

RSA certificate valid until Nov 2026

Certificate iii in Hospitality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Paid time offFlexible work hoursWork-life balance

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Waitress Trainee

Shaws Road Winery
09.2024 - Current

Team Member (Trainee)

Grill'd
09.2023 - Current

Office Assistant

Scouts Victoria
05.2022 - 05.2022

Team Member

Laurimar Pizza
04.2022 - 07.2022

High School Diploma -

Hazelglen College

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Stasia Zobel