Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stavroula Drakoulakos

Mount Waverley,VIC

Summary

Results-driven internal auditor with expertise in financial compliance, risk assessment, and internal controls. Proven ability to prepare insightful audit reports and enhance operational efficiency.

Overview

9
9
years of professional experience

Work History

NDIS Internal Auditor/Consultant/Project Manager, Client Services

ISO Professionals
Melbourne , Victoria
07.2021 - Current
  • Evaluated financial records for compliance with NDIS legislation standards.
  • Conducted risk assessments to identify areas of potential improvement.
  • Collaborated with departments to streamline audit processes and enhance efficiency.
  • Reviewed internal controls to ensure accuracy and reliability of financial reporting.
  • Prepared detailed audit reports highlighting findings and recommendations.
  • Assisted in training staff on audit procedures and compliance requirements.
  • Utilized auditing software to analyze data and support audit activities.
  • Communicated audit results effectively to stakeholders across various levels of management.
  • Assisted external auditors during annual audits by providing necessary information.
  • Investigated discrepancies that were uncovered during audits.
  • Developed audit programs and internal control systems to identify areas of risk.
  • Maintained a database of all completed audits and their results.
  • Created meaningful and targeted social media content, and arranged its schedule.
  • Influencing stakeholders and managing conflicting or challenging situations.

General Manager

Hoyts
Chadstone, Victoria
09.2016 - 03.2021
  • Oversaw daily operations and ensured efficient service delivery in entertainment venues.
  • Managed staff recruitment, training, and performance evaluations to build effective teams.
  • Developed and implemented operational strategies to enhance customer experience.
  • Analyzed financial reports to identify trends and optimize budget allocations.
  • Coordinated marketing initiatives to promote film releases and special events.
  • Fostered strong relationships with vendors to ensure quality supply chain management.
  • Led safety compliance efforts to maintain a secure environment for guests and staff.
  • Directed maintenance schedules to preserve facility standards and operational readiness.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.

Administrative Officer

Results Direct
Oakleigh, Victoria
01.2021 - 01.2021
  • Managed office supplies and inventory for efficiency and organization.
  • Coordinated meetings and scheduled appointments for team members.
  • Maintained electronic filing systems for easy access to documents.
  • Assisted in preparing reports and presentations for management review.
  • Implemented office procedures to streamline daily operations effectively, in line with ISO 9001 and ISO 27001.
  • Provided customer service support to address inquiries and resolve issues.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Performed data entry tasks, including entering financial transactions into the company's accounting system (MYOB).
  • Planned staff and training meetings and scheduled conference rooms.
  • Compiling monthly expense reports, including receivables and payables.

Education

Bachelor of Education - Honours P-12

Monash University
Clayton, VIC
05-2020

Skills

  • Financial compliance
  • Risk assessment
  • Internal controls
  • Audit reporting
  • Regulatory knowledge
  • Marketing strategies
  • Team leadership
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Non-compliance assessment
  • Project management

Languages

Greek
Professional

Timeline

NDIS Internal Auditor/Consultant/Project Manager, Client Services

ISO Professionals
07.2021 - Current

Administrative Officer

Results Direct
01.2021 - 01.2021

General Manager

Hoyts
09.2016 - 03.2021

Bachelor of Education - Honours P-12

Monash University

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Stavroula Drakoulakos