Stavroula Ikosidekas
Ashwood,VIC
Summary
Compassionate and reliable Support Worker with over a year of experience providing care in residential and community settings. Skilled in personal care, and supporting individuals with physical and intellectual disabilities. Committed to delivering person-centred care and promoting independence and dignity in every interaction.
Overview
2026
2026
years of professional experience
Work History
Care Support Worker
Voula Efthimids
04.2024 - Current
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Front Office Coordinator
A & B Dental
06.2022 - 02.2025
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Developed strong relationships with Dentists and other Dental labs, providing empathetic support and assistance.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Enhanced communication flow within office by serving as central point of contact.
- Ensured confidentiality and security of patient records through diligent management.
- Managed high volume of incoming calls, directing them to appropriate departments.
Medical Receptionist
The General Practitioner
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Manager
McDonald's Restaurant
10.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
McDonald's Restaurant
03.2017 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Diploma of Nursing - Nursing
Swinburne University of Technology
Melbourne, VIC07-2026
Allied Health - Allied Health
Holmesglen Institute of TAFE
Melbourne, VIC12-2021
High School Diploma -
Mount Waverely Secondary College
Mount Waverley, VIC11-2021
Skills
- Empathy and compassion
- Communication Skills
- Patience
- Reliability and Responsibility
- Teamwork
- Personal Care Assistance
- Mobility support
- Documentation and reporting
- Problem Solving
- Cultural awareness
- Conflict resolution
- Emotional resilience
Languages
Greek
Certificates
- Working with Children's Check
- Full Drivers licence (Automatic)
- First Aid & CPR
- Police check
- NDIS Worker Screening Check
Timeline
Care Support Worker
Voula Efthimids
04.2024 - Current
Front Office Coordinator
A & B Dental
06.2022 - 02.2025
Manager
McDonald's Restaurant
10.2021 - 06.2022
Crew Member
McDonald's Restaurant
03.2017 - 10.2020
Medical Receptionist
The General Practitioner
Diploma of Nursing - Nursing
Swinburne University of Technology
Allied Health - Allied Health
Holmesglen Institute of TAFE
High School Diploma -
Mount Waverely Secondary College
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