STAVROULA KYPARISI
Belmore,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
Work History
Customer Service Reprecentative
TELUS Health EAP Call Center
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managing Chat, Calls and Web bookings.
- Keeping records of all conversations in our call canter database in a comprehensible way.
- Creating Client's Profile in the system and informing on company's policies.
- Booking new appointments and managing existing appointments.
- Following communication “scripts” when handling different topics.
Customer Service Receptionist
Antibes Hotel
05.2023 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Store Manager
Aegeos SPA
05.2022 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Club Attendant
Canterbury League Club (Lakemba Club)
11.2018 - 01.2020
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Reset and refilled slot machines with tickets and money.
- Took customer bets, paid out winnings and collected losing bets.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
Child Care Worker
G8 Education / First Grammar
05.2018 - 02.2019
- Communicated with parents regarding child's behaviour, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
Deck Cadet
Marlin Iris
03.2013 - 07.2013
- Deck/Bridge – Cadetship – Complimentary Training,
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Inspected lifesaving and visual-signalling equipment for defects.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Completed routine cleaning and sanitization of vessel and equipment.
- Inspected and tested fire fighting and lifesaving equipment stored on vessels.
Deck Cadet
Proteas Passenger Ferry Anes
02.2010 - 12.2010
- Deck/Bridge Cadetship – 2nd Practical Training
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Performed deck maintenance and upkeep and reported abnormalities.
- Inspected lifesaving and visual-signalling equipment for defects.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
Deck Cadet
Argiolikos Container Dyorix
01.2008 - 09.2008
- Deck/Bridge Cadetship – 1st Practical Training
- Performed deck maintenance and upkeep and reported abnormalities.
- Inspected lifesaving and visual-signalling equipment for defects.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Monitored, maintained and updated consumable spares, mechanical stores and tool inventory to achieve economic efficiency and operational robustness.
- Chipped, painted and ground deck to maintain structural integrity.
- Rigged pilot ladder and lowered gangway to allow pilot to safely board ship.
- Updated, maintained and prepared photocopies of checklists, familiarization lists and key logs.
- Loaded, stored and securely transferred bunkers, oils and bilge to maintain safety and protect natural environment.
- Completed routine cleaning and sanitization of vessel and equipment.
- Complied with uniform regulations and standards of conduct established company.
- Inspected and tested fire fighting and lifesaving equipment stored on vessels.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Communicated instructions for tasks clearly and concisely to promote comprehension.
- Performed lowering, raising and cleaning of ship's anchor.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
Deck Cadet
Vitality Container Dyorix
01.2008 - 06.2008
- Deck/Bridge Cadetship – 1st Practical Training
- Monitored ship entry and exit points to maintain stringent security measures.
- Operated and maintained vessel propulsion and auxiliary in compliance with international laws, policies and safety recommendations.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Inspected lifesaving and visual-signalling equipment for defects.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
Education
Graduate Certificate - Administrative Secretary
GlobalCert
GREECE05.2023
Graduate Certificate - Life Saving And Fire Fighting
Maritime Affairs And The Aegean National School
GREECE12.2014
Graduate Certificate - Electronic Chart Display And Information Systems
KESEN
GREECE10.2014
Graduate Certificate - Ship Security Officer
KESEN
GREECE10.2014
Bachelor of Science - CAPTAIN CLASS C
Hellenic Republic Ministry of Economy Competitive
GREECE09.2014
Certificate IV - RO-RO SHIP
KESEN
Greens Beach09.2014
Graduate Certificate - DECK OFFICER
Commercial Shipping Academy of Macedonia
GREECE06.2012
Certificate I - Basic Tanker Safety Course
Hellenic Republic Ministry of Mercantile Marine Se
GREECE10.2010
Skills
- Computers and Technology
- Social Media Knowledge
- Excellent communicator
- Dynamic
- Disciplined
- Perfectionist
- Flexible
- Hard working with strong work ethic
Languages
English
Professional Working
Greek
Native or Bilingual
Timeline
Customer Service Reprecentative
TELUS Health EAP Call Center
09.2023 - Current
Customer Service Receptionist
Antibes Hotel
05.2023 - 06.2023
Assistant Store Manager
Aegeos SPA
05.2022 - 07.2022
Club Attendant
Canterbury League Club (Lakemba Club)
11.2018 - 01.2020
Child Care Worker
G8 Education / First Grammar
05.2018 - 02.2019
Deck Cadet
Marlin Iris
03.2013 - 07.2013
Deck Cadet
Proteas Passenger Ferry Anes
02.2010 - 12.2010
Deck Cadet
Argiolikos Container Dyorix
01.2008 - 09.2008
Deck Cadet
Vitality Container Dyorix
01.2008 - 06.2008
Graduate Certificate - Administrative Secretary
GlobalCert
Graduate Certificate - Life Saving And Fire Fighting
Maritime Affairs And The Aegean National School
Graduate Certificate - Electronic Chart Display And Information Systems
KESEN
Graduate Certificate - Ship Security Officer
KESEN
Bachelor of Science - CAPTAIN CLASS C
Hellenic Republic Ministry of Economy Competitive
Certificate IV - RO-RO SHIP
KESEN
Graduate Certificate - DECK OFFICER
Commercial Shipping Academy of Macedonia
Certificate I - Basic Tanker Safety Course
Hellenic Republic Ministry of Mercantile Marine Se
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