Stavroula Zavattaro
Heritage Park,Australia
Summary
I am an honest and hardworking person that enjoys being challenged and learning new skills. I cope well under pressure and always look for solutions that provide a positive outcome for everyone involved. My strong ethics and versatility allows me to easily adapt to my role and my environment.
Overview
23
23
years of professional experience
Work History
Customer Service Officer
Hearing Australia
09.2018 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Branch Manager, Account Manager / Analyst – Corporate Financial Services, Relationship Manager / Relief Executive Manager – Premier Banking, Lending Manager, Business Development Manager, Personal Lender, Relief Branch Manager, Teller / Customer Service Officer
Commonwealth Bank, QBANK, Suncorp, CUA
01.2003 - 01.2016
- Building relationships with new and existing customers and internal and external stakeholders
- Completing commercial credit submissions and annual reviews ensuring the timely delivery of the decision.
- Assessing and analysing financial reports
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Ongoing management of the branch, Centre and individual performance and setting weekly, monthly and quarterly business and development plans to meet and exceed KPI’s.
- Conduct Group and one on one training sessions and ongoing weekly sales and services meetings
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate IV - Finance and Mortgage Broking, Credit Management, Accounting, Financial Services (Retail Lending)
Certificate III - Financial Services
Train Small Groups - undefined
Needs Analysis Mastery - undefined
Armed Robbery Survival - undefined
Customer Relations - undefined
Statement of Attainment - Responsible Gaming Service, Responsible Service of Alcohol, work with Colleagues and Customers
Statement of Competency - TAB
Club Keno Operator Course - undefined
Certificate - Poker Machines and Club Gaming
Timeline
Customer Service Officer
Hearing Australia
09.2018 - Current
Branch Manager, Account Manager / Analyst – Corporate Financial Services, Relationship Manager / Relief Executive Manager – Premier Banking, Lending Manager, Business Development Manager, Personal Lender, Relief Branch Manager, Teller / Customer Service Officer
Commonwealth Bank, QBANK, Suncorp, CUA
01.2003 - 01.2016
Certificate III - Financial Services
Train Small Groups - undefined
Needs Analysis Mastery - undefined
Armed Robbery Survival - undefined
Customer Relations - undefined
Statement of Attainment - Responsible Gaming Service, Responsible Service of Alcohol, work with Colleagues and Customers
Statement of Competency - TAB
Club Keno Operator Course - undefined
Certificate - Poker Machines and Club Gaming
Certificate IV - Finance and Mortgage Broking, Credit Management, Accounting, Financial Services (Retail Lending)
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