Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stef Stefanovska

Summary

I am a friendly, loyal and dedicated individual with excellent interpersonal and relationship building skills who has an ambition to succeed in any given environment. Although i have 10+ years experience in customer service, i love to learn and am always up for a challenge. I am seeking a long term role where i can develop and excel while giving my best to an employer.

Overview

14
14
years of professional experience

Work History

Client Advisor

Amplifon
01.2022 - Current


  • Be the first point of contact for the Store. Greet and meet all new customers. Handle incoming and outgoing calls.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow up on inquiries.
  • Maintained in depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Used internal databases and appointment booking systems to look for new leads. Supporting the customer intake process, setting appointment expectations, and delivering a high quality customer experience throughout.
  • Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone in person.
  • Driving customer appointments to support store performance by making outbound calls to potential and existing customers.
  • Ensuring data accuracy and privacy by maintaining the customer database, updating office records and remaining compliant with all protected customer healthcare data.
  • Support audiologists in troubleshooting, cleaning, and maintaining hearing aid devices for new and existing clients.
  • Monitoring inventory and assisting in billing/invoicing.
  • Actively participated into revenue generation on the clinic.

Supervisor

Victoria Secret
04.2022 - 12.2022
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.

Sales Assistant

Prouds The Jewellers
06.2021 - 12.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Opened and closed store and prepared nightly bank drop for manager.

Customer Service Representative

Target
06.2011 - 04.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Use of commercial bar code scanner.
  • Pick packing.

Education

High School Diploma -

Lalor North College
Lalor, VIC
12.2013

Skills

  • Upbeat and Positive Personality
  • Reliable And Self Motivated
  • Strong Problem Solving Abilities
  • Communication
  • Building Customer Relationships and Loyalty
  • Exceeding Customer Expectations
  • Upselling Products and Services
  • Quick Learner And Able To Take Direction
  • Computer Literate

Timeline

Supervisor

Victoria Secret
04.2022 - 12.2022

Client Advisor

Amplifon
01.2022 - Current

Sales Assistant

Prouds The Jewellers
06.2021 - 12.2021

Customer Service Representative

Target
06.2011 - 04.2021

High School Diploma -

Lalor North College

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Stef Stefanovska