Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stef Yujnovich

Sorrento,WA

Summary

Organised and passionate Administration Manager with 6 years experience in supporting Team Members to grow and be the best version of themselves within their career and work space.

Overview

20
20
years of professional experience

Work History

Administration Manager

Plunkett Home Group
04.2020 - Current
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of staff and ensure timely site starts.
  • Reduced employee turnover through employee development and other retention measures.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Admin Manager/Client Liaison Officer

Express Two Storey Living
02.2017 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Report to Senior Management for progress during administration and pre-con process
  • Conducing and following through with pre-start process and post meeting communication and paperwork
  • Daily contact with clients for onsite progress updates and modifications to plans/ addenda
  • Conflict resolution with disgruntled customers to ensure a smooth and happy build experience
  • Onboarded new employees with training and new hire documentation.

Contracts Admin/ Client Liaison/ Pre-start

Cedar Homes
10.2013 - 02.2017
  • Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
  • Answered telephone calls to provide information, resolve issues and schedule appointments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Execute Contract Signing Meetings
  • Assist with sales enquiries in absence of sales team
  • Preparing variations to Contract
  • Maintained and managed customer files and databases.
  • Collaborated with other departments to develop ways to increase customer satisfaction.

Case Manager- Level 3

CGU Insurance
01.2004 - 10.2013
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Managed a portfolio of workers' compensation claims in accordance with the relevant legislation to ensure external and internal auditing and compliance requirements are met. These include;
  • Assessing Liability
  • Estimating File Costs
  • Assisting Injured workers to successfully return to the workplace
  • Referring workers files to solicitors, investigators and health care providers
  • Dispute management
  • Co-ordinate and facilitate Client Review Meetings
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Provided leadership, guidance and support to staff members.
  • Established and maintained relationships with key stakeholders.

Education

Diploma - Interior Design

Interior Design Institute
Perth, WA
03.2016

Skills

  • Process Improvements
  • Systems Monitoring
  • Employee Management
  • Documentation and Reporting
  • Hiring and Training
  • Office Supervision
  • Employee Onboarding
  • Employee Development
  • Customer Service Management
  • Staff Management
  • Relationship Building
  • Team Collaboration

Accomplishments

Certificate of Recognition of Excellence in Customer Service Award 2005, 2006, 2007, 2011 and 2012

Negotiations Skills Course 2005

Negotiating for Success 2006

Coaching for Results 2007

Effective Time Management 2007

HIA Exceptional Customer Service Course 2017

Timeline

Administration Manager

Plunkett Home Group
04.2020 - Current

Admin Manager/Client Liaison Officer

Express Two Storey Living
02.2017 - 04.2020

Contracts Admin/ Client Liaison/ Pre-start

Cedar Homes
10.2013 - 02.2017

Case Manager- Level 3

CGU Insurance
01.2004 - 10.2013

Diploma - Interior Design

Interior Design Institute

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Stef Yujnovich