Stefan Dimitrovski
Queanbeyan,Australia
Summary
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
Work history
Customer service representative
IMB Bank
Canberra , Australia
2026.03 - Current
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service administrator
EMU Energy
Queanbeyan , Australia
2024.01 - 2025.12
- Provided comprehensive support to sales teams, improving efficiency.
- Guided customers through available options – resulting in informed decision-making.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Offered advice on product selection for enhanced levels of support and service.
- Followed scripts when answering common customer questions.
Education
Year 12 Certificate -
Karabar High School
Queanbeyan11.2023
Skills
- Data entry proficiency
- Email administration
- Cash handling
- Microsoft Office
- Microsoft suite expertise
- Process optimisation
Timeline
Customer service representative
IMB Bank
2026.03 - Current
Customer service administrator
EMU Energy
2024.01 - 2025.12
Year 12 Certificate -
Karabar High School