Stefani Baco
Doveton
Summary
Responsible Sales Representative with successful background in sales and growing business. Passionate and motivated, with great sense for customer needs and with drive for excellence. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Representative
Myer
11.2024 - 01.2025
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Representative
XYZ Fashion Store
03.2024 - 06.2024
- Assisted customers with selecting merchandise and provided fashion advice.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Handled returns or exchanges in a professional manner while adhering to company policies.
- Informed customers of upcoming sales, promotions, and special events.
- Organized clothing racks and displays to promote new items.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Mobile Makeup Artist
Self-employeed
07.2022 - 05.2024
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Consulted with clients about desired look or colour palette prior to application process.
- Conducted demonstrations at cosmetic counters to promote new products.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Applied makeup to clientele to cover imperfections and create new looks.
- Provided makeup services for weddings, proms and other special events.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Sales Representative
Jasmin (Beauty and Makeup) Store
06.2023 - 02.2024
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Provided beauty advice based on customer needs and preferences.
- Demonstrated beauty and makeup products to customers, and answered questions about features and benefits.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Used product knowledge to suggest makeup products to match client needs and achieve the specific look they want.
- Identified customer beauty needs by asking open-ended questions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Attended regular training sessions to stay informed on new products and trends in the industry.
Sales Representative
PANDORA Chadstone
09.2016 - 01.2017
- Greet customers and ascertain what each customer wants or needs
- Help customers to choose and recommend jewellery based on customer needs and desires
- Help customers with any other requests, exchanges, returns, cleaning jewellery
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Compute sales prices, total purchases and receive and process cash or credit payment, gift wrapping
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented brand marketing and sales campaigns.
- Post-Sale relationship management
Sales Representative
Zlatara Stefanović
02.2014 - 01.2016
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and all jewellery pieces
- Recommend and help customers to select jewellery based on customer needs and desires
- Help customers with any request, exchanges, returns, special custom orders
- Compute sales prices, total purchases and receive and process cash or credit payment
- Refill jewellery trays, organise displayed pieces in shop windows .
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor - Banking And Finance
University of Belgrade Faculty
Certificate - Beauty And Makeup
Laza Makeup School
05.2022
GIA Diamond Essentials Certificate - Diamonds
Gemological Institute Of America - GIA
08.2020
Skills
- Brand Building and Awareness
- Customer service
- Reliable and Punctual
- Continuous Improvement Strategies
- Attentive Listener
- Positive and professional
- Promotional Campaigns
- Attention to Detail
- Acquiring New Customers
- Profit Target Achievement
- Sales Team Assistance
- Effective Problem-Solving
- Exceeds Sales Goals
- Organizational Skills
Timeline
Sales Representative
Myer
11.2024 - 01.2025
Sales Representative
XYZ Fashion Store
03.2024 - 06.2024
Sales Representative
Jasmin (Beauty and Makeup) Store
06.2023 - 02.2024
Mobile Makeup Artist
Self-employeed
07.2022 - 05.2024
Sales Representative
PANDORA Chadstone
09.2016 - 01.2017
Sales Representative
Zlatara Stefanović
02.2014 - 01.2016
Certificate - Beauty And Makeup
Laza Makeup School
GIA Diamond Essentials Certificate - Diamonds
Gemological Institute Of America - GIA
Bachelor - Banking And Finance
University of Belgrade Faculty
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