Stefani Dilan

Directed event planning and reservation management for Esteban CBD, Elliott’s Balmain, and tqm Paddington.

Streamlined communication by efficiently organizing inboxes across three venues.

Managed phone lines efficiently.

Complaint handling

Evaluated feedback for quality assurance.

Cultivated strong connections with high-profile and business clients.

• Enhanced guest satisfaction through engaging performances, leading to increased numbers and longer visits to the park.
• Ensuring seamless execution of shows while developing strong teamwork skills and adaptability in a fast-paced entertainment environment.
• Turning up to rehearsals and training refreshers
• Presentation always perfect to what is required for the day
• Always positive attitude towards my peers and guests
• Maintained meticulous attention to performance schedules, equipment needs, and safety protocols.

• Managed VIP bottle service, enhancing guest experience and increasing bookings.
• Implemented upselling strategies, staff training
• Presentations
• VIP operations and venue management at Seadeck, ensuring premium guest experiences while maintaining compliance with regulatory standards.
• Managed high-profile client relationships, implementing service protocols that enhanced guest satisfaction and drive revenue growth.

• Orchestrated exceptional guest experiences as Head Host at Sake, The Rocks, cultivating a welcoming atmosphere that drove repeat business and positive reviews.
• Managed front-of-house operations and staff scheduling at Sake restaurant, ensuring seamless service delivery and maintaining the venue's reputation for excellence.

• Managed venue operations
• Customer service: Guest satisfaction and customer and client relations.
• Revenue tracking, strategic planning and tracking of promos and upselling.
• Knowledge of COGS and controlling within service.
• Leadership skills, fostering a collaborative team environment, working within a team and following instructions.
• Focus on staff development and training
• Event building/planning, managing events and execution
• Rostering and managing Labour costs
• Cash open and close procedures
• Licensing responsibilities
• Impeccable self presentation and company representation