Stefani Holmes
Broken Hill,NSW
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Staff Employee
Southern Cross Care
01.2024 - Current
- Maintained a professional demeanor and appearance, fostering trust and confidence among residents, families, and colleagues.
- Supported families in understanding the care process by providing clear communication on resident status updates and treatment plans.
- Promoted independence among residents by encouraging self-care practices within safe parameters.
- Participated in ongoing training programs to enhance caregiving skills and stay current with industry best practices.
- Improved patient care by attentively listening to their needs and addressing them in a timely manner.
- Contributed to a positive living environment by maintaining cleanliness and organisation within resident rooms and common areas.
- Demonstrated flexibility in adapting to changing work schedules or assignments based on the varying needs of residents.
Customer Service Assistant
Coles Supermarket
05.2022 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Hospitality Worker
Silver City Cafe
10.2019 - 05.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
Education
Broken Hill High School
Broken Hill, NSWWillyama High School
Broken Hill, NSW09.2023
Skills
- Customer Consultation
- Product Promotion
- Technical Support
- Refund Processing
- Staff Education and Training
- Customer Service
- Infection Control
- Patient Feeding
- Direct Patient Care
- Patient Relationship Building
- Behavioral support
- Dementia care
- Compassionate care
- Personal hygiene assistance
- Activity planning
- Continuing education
Certification
- Cert III Assistance in Nursing, TAFE Broken Hill - 2022-2023
- First aid certification
- Hand Hygiene certification
Timeline
Care Staff Employee
Southern Cross Care
01.2024 - Current
Customer Service Assistant
Coles Supermarket
05.2022 - Current
Hospitality Worker
Silver City Cafe
10.2019 - 05.2022
Broken Hill High School
Willyama High School
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