Stefani Varga

I have been doing this particular management role since August '19, but have been at this location since May '24.

My employment with JB HIFI commenced May '10 and has involved a wide range of varying positions which has all aided me towards the position I am in currently.

My current responsibilities include:

• Leading both a merchandising and back of house storeroom team (25 staff) by implementing effective rosters, teaching them necessary skills, ensuring outstanding customer service behaviour and having constructive conversations when it comes to areas of opportunity.
• Inspire and motivate the rest of the store team (additional 27 staff) to provide excellent customer service, maintain their departments and aim for sales targets.
• Efficiently run the service counter, including teaching the team how to use the POS system, answer and direct phone calls, answer warranty enquiries, resolve difficult customer escalations and maintain the counter space.
• Promote safe work practices and general wellbeing within the store. This includes correcting hazardous behaviour, teaching the team how to carry out tasks in accordance with safety guidelines to minimise any potential risk, wellbeing checks and follow ups and uphold recover at work procedures for impacted team members.
• Stock and price integrity throughout the entire store.
• Organise and run annual stock-takes, along with required rolling stock-takes throughout the year.
• Implement a strategic and strong promotional tie up every week.
• Implement strong floor merchandising standards. This includes following any memo's provided for brand specific requirements, creating visually pleasing displays, price/ticket integrity, creating spaces that are easy to shop, think 'outside of the box' if the requested items or space is not available
• Develop strong relationships with suppliers, buyers, support office members and area manager.

• Complete required tasks by predetermined deadlines.
• Use weekly reports to track success, trends, opportunities and stock replenishment.
• Provide excellent customer service by responding promptly to inquiries, addressing concerns and going above and beyond for issue resolution.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews with follow up dates to ensure consistency.
• Coordinated a small specialist team, based on strengths and areas in need of development.
• Improved team productivity by ensuring all members have the skills needed to perform all appropriate duties confidently during times of absences.
• Stock integrity, involving correct stock processing procedures and confidently being able to find variances, followed by steps to correct variances and ensure accuracy in the future.

• Counter transactions and processes; sales, returns, finance, general customer service, answer and direct phone calls
• Aiding with taking stock out and merchandising it onto the shop floor, adhering to strong merchandising standards.
• Processing stock in the storeroom, marking off invoices and raising credits if delivery is inaccurate.
• Collecting, packaging and sending out online orders.
• Working collaboratively between different sections of the store (storeroom, software, sales team, management team), to ensure productivity and completion of required tasks.
• Learning software processing procedures and merchandising guidelines.