Stefania Augello
Southbank,VIC
Summary
Dedicated Restaurant Manager since October 2020 with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor,Restaurant Manager From 2020
Cervo Restaurant At Crown Casino
09.2018 - Current
- Carefully interviewed, selected, trained and supervised FOH staff.
- Led and directed team members on effective methods, operations and procedures
- Manager budged and monitored financial performance to reduce cost
- Collaborated with the chef to create and update menu
- Ensure compliance with health and safety regulations and maintained cleanliness
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other material
- Provided excellent customer service and resolve complaints to enhance guest satisfaction
- Looked after the business emails & Prepared dining room for special upcoming functions by generating special group menus.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
- Collaborate with Crown casino management to unsure compliance within the complex
Head Barista
Cornerside Cafe
04.2018 - 09.2018
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Maintained supply levels in counter and customer areas to meet typical demand Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Kept product inventory stocked during times of customer congestion and high demand.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Helped customers choose items based on menu options, dietary needs and preferences.
Head Waitress
Cervo Restaurant At Crown Casino
11.2017 - 04.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong cooperative relationships with coworkers and managers.
Floor Supervisor
Mary Cafe & Bistrot
04.2017 - 10.2017
- Greeted new customers, discussed specials and took orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Supervised dining table set-up to prepare for diversity of event types, following service standards.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Deli Assistant
Duck’s Lunch Bar & Convenience Store
01.2016 - 04.2016
- Made food according to standard recipes with requested changes for customer satisfaction.
- Executed sandwich artistry duties
- Greeted guests, promoted specials and took orders.
- Operated grills to prepare sandwiches and side items.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Diploma of Hospitality Management
Strathfield College
Melbourne, VIC05.2022
Diploma of Tourism Operations Management
ITCT Dionigi Panedda
Olbia, Italy06.2013
Skills
- Restaurant policies and procedures
- Performance improvement
- Recipes and menu planning, Beverage preparation (Cocktails, Coffees with latte art, etc)
- Food Preparation and Safety
- Recruitment & Staff Training
- Point of Sale (POS) system operation
Certification
- Accredited Barista Foundation Skills & Latte Art Course, Dreamup - October 2017
- RSA, Victoria
Skills
- Inventory control and record keeping
- Opening and closing duties
- Time Management
Timeline
Restaurant Supervisor,Restaurant Manager From 2020
Cervo Restaurant At Crown Casino
09.2018 - Current
Head Barista
Cornerside Cafe
04.2018 - 09.2018
Head Waitress
Cervo Restaurant At Crown Casino
11.2017 - 04.2018
Floor Supervisor
Mary Cafe & Bistrot
04.2017 - 10.2017
Deli Assistant
Duck’s Lunch Bar & Convenience Store
01.2016 - 04.2016
Diploma of Hospitality Management
Strathfield College
Diploma of Tourism Operations Management
ITCT Dionigi Panedda