Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stefania Elfar

Sydney

Summary

I am a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths, dedicated to welcoming customers and providing comprehensive service. I have in-depth understanding of sales strategies and merchandising techniques. I am reliable and upbeat, making me successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I ensure I am beyond knowledgeable about product merchandising, payment processing and products offered. I am a dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Fresh Soul Clothing
11.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Barista

Lux Espresso
10.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Customer Service Representative

McDonald's
05.2019 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants..
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Cecil Hills High School
Cecil Hills, NSW
09.2023

Skills

  • Order Processing
  • Money Handling
  • Relationship Building
  • POS System Operations
  • Product Promotions
  • Cash Register Operation
  • Customer Service
  • Teamwork
  • Flexible Schedule
  • Conflict Resolution
  • Problem-Solving
  • Sales Expertise

Languages

Greek
Full Professional

References

Fresh Soul Clothing, Danielle- 0415555090

Lux Espresso, Jasmine- 0450515255


Timeline

Retail Sales Associate

Fresh Soul Clothing
11.2022 - Current

Barista

Lux Espresso
10.2021 - 10.2022

Customer Service Representative

McDonald's
05.2019 - 07.2021

High School Diploma -

Cecil Hills High School

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Stefania Elfar