STEFANIA TALOTTA
Reservoir,VIC
Summary
I am skilled in areas such as Word, Outlook, OneNote, Excel and adobe. I demonstrate the ability to communicate orally and in writing to all levels of personnel. This gives me a great advantage of working cooperatively with others, or in my team to achieve high standards of work. While working within a team environment is something that I am not afraid of, I always insure maintaining a good working relationship with existing stakeholders is something that is quite important to me as it helps me deliver high quality and standards of work.
Overview
5
5
years of professional experience
Work History
Claims Support Officer
Department of Veteran's Affairs
06.2023 - Current
- Providing support to Claims Managers and delegates while engaged in liability investigations
- Strong understanding of DVA's programming, such as ISH, TRIM, View and Process Direct
- Reviewing the status of claims under investigation and progress the claims by primarily gathering outstanding information, where required
- Demonstrate high-level customer service skills, written and verbal
- Following up outstanding information within the claim's process to help the investigation of the claim
- Managing shared inbox's for incoming correspondence, ensuring that each email has been distributed correctly and in a timely manner, all while ensuring that the same goes for incoming correspondences that may be directed at myself
- Ensuing that the ISH claim timeline has been updated accordingly and correctly within a timely manner
- Providing updates to veterans and the veteran's representative on the claims investigation, while requesting outstanding information
- Responded promptly to client inquiries or complaints in a polite and timely manner
- Being able to work under pressure and meet weekly KPI's, professionally and correctly
- Having excellent attention to detail within the programs that are provided by DVA, such as ISH, TRIM, View and Process Direct
- Providing finished claim investigations to the delegates, within a timely and correct manner
- Undertake other administration duties when instructed
- Having the ability to work within a team environment and meeting team performance targets.
- Ensured the security and confidentiality of sensitive information
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Implemented new technologies to enhance workplace productivity levels.
Law Clerk
The Office of the Director of Public Prosecutions
04.2021 - 06.2023
- Prepare and maintain the trial listing for the Circuit Court (Country) collating all available information, and ensuring that appropriate arrangements are in place for additional matters that can be listed at a short notice, including the liaison with Defence Counsel
- Proactively researching details and liaising with key stakeholders including Department of Correctional Services, South Australian Police (SAPOL) and the Parole Board for details relating to the offender this includes, time in custody and breaching of bonds to ensure that Solicitors can make informed decisions in relation to the matter
- Work closely in collaboration with Solicitors, Management and Clerical Staff to plan, implement and deliver a range of legal administration projects, all delivered with high quality and in a timely matter
- Attended hearings in order to observe proceedings and document results
- Compiled evidence for use at trials or hearings by gathering witness statements and depositions
- Organise exhibits for trial or hearing preparation
- Responsible for current and accurate information management on a daily basis, this includes meeting changing priorities, conflicting demands and judicial expectations
- Updating of the Director of Public Prosuctions' (ODPP) case Tracking System with accurate and timely details, with key information relating to current and carried over files
- Work closed with the ODPP's systems for filing contracts, agreements, court documents, legal records, reports and agendas
- Access to court outcomes and transcripts when needed
- Reviewed transcripts from depositions taken during pre-trial proceedings
- Arrange daily Audio Visual Link to Circuit Courts
- Participate in activities which contribute to the identification and/ or implementation of business process improvements
- Provided administrative support to solicitors and proescutors' including scheduling appointments and managing correspondence.
- Allocate adjudications and follow up of outcomes of served charges with SAPOL via workflow
- Draft applications to Revoke Bail, using existing templates to which specific details of the matter will be included for consideration by the Solicitor
- Assisted with the preparation of court briefs, opinions, and appeal records.
- Prepare the committal list for both circuit and metro, including cross checking of matters details with the Courts Cause list by contacting and co-ordinating with SAPOL and ODPP Solicitors, as required
- Within restricted Court-Set timeframes and Court Rules, complete court documentation for the consideration and endorsement by the relevant Solicitor, including applications for Direction Hearings, Subpoenas and where directed Vulnerable Witness Applications
- Assist with training of other Law Clerks
- Participate on recruitment panels
- Experience writing panel reports for recruiting new employees.
Executive Support Officer
Office of the Chief Executive
11.2020 - 04.2021
- Proactively investigate and propose business improvement strategies and proposals for consideration by the Chief Executive
- Support the preparation of minutes, correspondence, reports and submissions
- Handled sensitive information with discretion in accordance with confidentiality policies
- Facilitated communication between departments regarding projects or initiatives
- Undertake a range of administrative functions to support the Chief Executive, as well as other Executive parties to support the day-to-day management of their sections
- Carry out projects as directed by the Chief Executive and their team
- Prepare high level of strategic documents for senior Executive and Ministerial staff, such as briefings, reports, submissions, recommendations and correspondence with regard to identify priorities and workforce issues
- Contribute to the management of shared mailboxes and calendars
- Take responsibility for, and achieve required outcomes across a range of office-wide projects, in consultation with the Chief Executive and office Manager
- Created spreadsheets, databases and charts utilising Microsoft Office Suite products
- Ensure proposals for new initiatives are implemented
- Provides support for reviews by retired Judicial Officers and support on a as needs basis to the Judicial Conduct Commissioner
- Handling of Ministerial and departmental correspondence, including the guided quality checking of responses and briefings in Objective
- Determining appropriate action on correspondence and brining appropriate attention to current and emerging issues requiring urgent action
- Proactively manage the Chief Executive's files and papers
- Support the Chief Executive to deliver on the priorities of the Department, Attorney-General and Minister
- Identify opportunities to improve business processes to allow for an efficient working environment
- Meet timelines and other performance indicators for assigned work
- Scheduled conference calls or video conferencing sessions between executives
- Demonstrate the ability to work independently under broad direction with a high level of integrity and accountability, while managing a high volumes of work and competing priorities.
Receptionist
The Office of the Director of Public Prosecutions
10.2019 - 11.2020
- Provide quality customer service with customers that is timely and courteous
- Efficiently handle high volumes of calls
- Continuously improve processes and practices
- Update various databases, documents and research resources both in hard copy and electronic format
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Coordinated with vendors for repairs and maintenance of office equipment
- Assisted with special projects assigned by management when required
- Keep accurate and complete records of business activities in accordance with the State Records Act 1997
- Documents and correspondence filed according to States Records Act, 1997
- Active participation through suggestions for process improvement in reception related duties
- Maintains professionalism and confidentiality when dealing with sensitive issues.
Education
BACHELOR OF BUSINESS MARKETING -
Flinders University
06-2018
BACHELOR OF LAWS & LEGAL PRACTICE -
Flinders University
06-2018
Skills
- Office Administration
- Case Management
- Court appearances
- Client Communication
- Administrative Support
- Customer Service
- Executive Support
- Calendar Management
- Legal administrative support
- Claims Processing
- Claims Investigation
- Attention to Detail
References
CHRISTEL VIDINOPOULOS
Team Leader, The Department of Veteran's Affairs
Christel.Vidinopoulos@dva.gov.au
0411 884 415
RUBEN RIZZELLO
Senior Delegate, The Department of Veteran's Affairs
Ruben.Rizzello@dva.gov.au
0490 664 044
CRAIG WILTON
Law Clerk Manager, The Office of the Director of Public Prosecutions
Craig.Wilton@sa.gov.au
0421 288 315
Timeline
Claims Support Officer
Department of Veteran's Affairs
06.2023 - Current
Law Clerk
The Office of the Director of Public Prosecutions
04.2021 - 06.2023
Executive Support Officer
Office of the Chief Executive
11.2020 - 04.2021
Receptionist
The Office of the Director of Public Prosecutions
10.2019 - 11.2020
BACHELOR OF BUSINESS MARKETING -
Flinders University
BACHELOR OF LAWS & LEGAL PRACTICE -
Flinders University
Similar Profiles
Lachlan MooreLachlan Moore
Junior Travel Officer at Department of Veteran's AffairsJunior Travel Officer at Department of Veteran's Affairs
Kari TamamotoKari Tamamoto
Health Technician at Department of Veteran's AffairsHealth Technician at Department of Veteran's Affairs
Mark DeanMark Dean
IT Specialist at Department Of Veteran's Affairs, FSCIT Specialist at Department Of Veteran's Affairs, FSC
Ashley WebberAshley Webber
Registered Nurse Educator at US Department of Veteran's AffairsRegistered Nurse Educator at US Department of Veteran's Affairs
Melissa MagsanocMelissa Magsanoc
Food and Beverage Attendant at Crowne Plaza MelbourneFood and Beverage Attendant at Crowne Plaza Melbourne