Stefanie Esber
Ashbury,NSW
Summary
Highly organised and customer-focused professional with a passion for child care. Proven experience in providing excellent customer service, managing schedules and communicating effectively with diverse audiences. Seeking a childcare receptionist position to leverage skills in a welcoming and efficient environment for parents and children.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Service Advisor
Louis Vuitton - LVMH
03.2022 - 02.2025
- Resolved complex issues by conducting thorough research and collaborating with team members to find innovative solutions.
- Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.
- Maintained comprehensive knowledge of company policies, procedures, and offerings in order to effectively address client needs.
- Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Store Manager
Satch Clothing
11.2005 - 06.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Meriden
Strathfield2002
Skills
- Exceptional communication
- Call center experience
- Customer support
- Order processing
Certification
Working with children check expiry-02/06/30
Timeline
Client Service Advisor
Louis Vuitton - LVMH
03.2022 - 02.2025
Store Manager
Satch Clothing
11.2005 - 06.2010
Meriden